Regional Continuous Improvement Lead

Just Eat Takeaway.com; Sunderland; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the food delivery sector is seeking a Regional Continuous Improvement Lead to enhance their contact centre operations. You will work closely with leadership and teams to identify improvement opportunities, lead initiatives, and foster a culture of continuous improvement, ensuring an exceptional experience for customers, partners, and advisors.

Qualifications

• Experience leading a continuous improvement team with tangible results.
• Strong data analysis skills.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Building and leading a continuous improvement framework.
• Managing and coaching a team of Continuous Improvement Specialists.
• Collaborating with teams to optimize customer service journeys.

Skills

Data analysis

Stakeholder engagement

Collaboration

Education

Lean Six Sigma Green/Black Belt certification

Tools

Project management tools

Job description

Closing Date: 09/07/2025

Location: London or Sunderland

Hybrid: 3 days a week from our London or Sunderland office & 2 days working from home

About this role

As a Regional Continuous Improvement Lead, you will be responsible for scrutinizing and improving our contact centre operations. You will collaborate with senior leadership, operations managers, team leads, and customer service advisors to identify pain points and bottlenecks, and implement impactful improvements in policies, tools, services, and processes. Your role involves building and delivering a continuous improvement framework across departments to enhance customer, partner, and advisor experiences.

Key responsibilities include:

• Building and leading a continuous improvement framework, proactively identifying opportunities for enhancement.
• Managing and coaching a team of Continuous Improvement Specialists.
• Leading improvement workshops with leadership and subject matter experts.
• Collaborating with various teams to optimize customer service journeys and policies.
• Managing the lifecycle of improvement initiatives from identification to project delivery.
• Using various methods to build cases for change and identify solutions.
• Ensuring successful implementation and fostering a culture of continuous improvement.

Qualifications and experience:

• Experience leading a continuous improvement team with tangible results.
• Lean Six Sigma Green or Black Belt certification.
• Strong data analysis skills.
• Experience in project management and business analysis is beneficial.
• Ability to influence and collaborate effectively within complex organizations.
• Excellent stakeholder engagement and communication skills.

About JET:

Join a dynamic, international team working with top brands, fostering a culture of growth, movement, and celebration of success.