Regional Colleague Support Host

TN United Kingdom; Exeter; On-site; GBP 18,000; Part time

Job summary

An established industry player is seeking a dedicated Receptionist to create an exceptional welcome for staff and visitors. This part-time role involves managing meeting room bookings, assisting with administrative tasks, and ensuring a seamless experience for all. With a commitment to diversity and a supportive culture, the company offers excellent benefits, including a generous holiday allowance and training opportunities. If you enjoy a dynamic environment and have a proactive attitude, this opportunity is perfect for you!

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Training Academy providing development opportunities

Qualifications

• Previous experience in customer service or facilities roles is essential.
• Must be comfortable with regular travel and possess excellent time management skills.

Responsibilities

• Be the first point of contact for the office, providing admin assistance to the team.
• Manage incoming and outgoing post and telephone calls.
• Organise meetings and provide hospitality to visitors and staff.

Skills

Customer Service

Time Management

Proactive Attitude

Job description

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Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico has an exciting opportunity working alongside one of our most prestigious clients, based at an iconic multi-occupied building in the city!

As a Receptionist, you will create an exceptional welcome for both staff and visitors entering the building. You will assist with meeting room management, including booking rooms, setting up meetings and hospitality, and escorting guests and clients to the relevant rooms. You will be the go-to person in the office, covering a wide range of tasks for the client. To exceed expectations, the Receptionist will need to work closely with all service providers to ensure a seamless experience for all staff using the space.

Main Duties

1. Be the first point of contact for the office, providing admin assistance to the team.
2. Handle all incoming telephone calls.
3. Manage incoming and outgoing post.
4. Complete the reception visitor log, assistance reports, and other site-specific reports or administrative duties as required.
5. Organise international couriers, ensuring timely receipt.
6. Maintain security and access card systems, create security passes for employees, and issue visitor passes.
7. Maintain and update the room booking system.
8. Organise meetings and provide hospitality to visitors and staff.
9. Maintain stationery stock and reorder as needed.
10. Assist in maintaining a tidy, safe, and friendly working environment.
11. Report and address housekeeping and maintenance issues.
12. Comply with reception and client procedures, rules, and regulations.
13. Assist Facilities Management with building and facilities arrangements.

Details

Hours: Part-time, 24 hours a week
Salary: £17,610

Qualifications

Previous experience in customer service or facilities roles is essential.

The role requires attending each site 1-2 times per week; therefore, the successful candidate must be comfortable with regular travel and possess excellent time management skills. You should be proactive, have a can-do attitude, and be confident in prioritising your workload independently.

Travel costs are covered for this role.

Additional Benefits

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline offering counselling and information services
• Access to discounts and benefits platform, offering savings at various retailers, hotels, cinemas, and more
• Training Academy providing development opportunities