Regional Care Manager -Northern Trust

Connected Health Group Limited; Newtownabbey; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Uncapped bonus

KPI bonuses up to £2,000

NVQ Level 5 training

Staff recognition awards

Job summary

Connected Health Group Limited in Northern Ireland is seeking an experienced Regional Care Manager to lead and develop Area Care Managers across designated Health and Social Care Trusts. You will drive quality, compliance and person-centred care while expanding regional services and building strong community partnerships.

You'll manage audits, safeguarding, and KPI reporting, coach teams to reach their full potential, and ensure high standards of care.

Qualifications

• 3–5 years' experience in a high-performing environment.
• Experience in domiciliary care.
• Proven leadership with ability to motivate and retain teams.
• Excellent organisational skills and decision-making under pressure.
• Strong communication and interpersonal abilities.
• Willingness to work toward NVQ Level 5 in Health and Social Care.
• Full UK driving licence; waiver possible if disability prevents driving.

Responsibilities

• Lead and mentor a team of Area Care Managers, providing coaching and support.
• Oversee audits, records, safeguarding and complaints to ensure regulatory compliance.
• Champion safe, person-centred homecare and drive service improvements.
• Monitor regional performance, KPIs and identify efficiency opportunities.
• Build partnerships with Health and Social Care Trusts and stakeholders to deliver high-quality care.
• Support growth by developing local teams and expanding services.
• Provide operations cover during leave or emergencies and occasional on-call duties.

Skills

Team leadership

Coaching

Audits & compliance

Relationship building

Operational management

Education

NVQ Level 5 in Health and Social Care

Job description

About The Role

Are you an experienced homecare leader ready to take the next step in your career? Do you have the passion, drive and leadership skills to inspire teams, deliver exceptional care and make a real difference in your community?

At Connected Health, we're looking for an ambitious and motivated Regional Care Manager to lead, support and develop our Area Care Managers across designated Health and Social Care Trusts in Northern Ireland. This is an exciting opportunity to take ownership of regional operations, shape high-performing teams and drive the continued growth of our services, all while ensuring our clients receive the highest standards of safe, compassionate and person-centred care. You'll be supported by our dedicated Belfast Head Office team and a wider network of Area Care Managers, Senior Care Assistants, Care Assistants, Care Navigators and support colleagues. You'll play a key role in developing future leaders, strengthening community relationships and ensuring our services continue to meet the highest regulatory and quality standards. If you're a natural leader who thrives in a fast-paced environment and wants to make a genuine impact, we'd love to hear from you!

What You'll Be Doing

As Regional Care Manager, you'll lead from the front, empowering your teams to succeed while maintaining excellent standards across your region.

• Lead and inspire: Manage, mentor and develop a team of Area Care Managers, providing ongoing guidance, coaching, training and support to help them reach their full potential.
• Drive quality and compliance: Oversee audits, staff and client records, investigations, safeguarding concerns and complaints, ensuring compliance with relevant legislation, regulations, policies and RQIA standards.
• Deliver outstanding care: Champion safe, effective and person-centred homecare, working with your teams to continually improve the experience of our clients.
• Support operational excellence: Oversee regional performance, monitor KPIs and report on progress, identifying opportunities to improve efficiency, performance and service delivery.
• Build strong relationships: Work collaboratively with Health and Social Care Trusts, community stakeholders and internal teams to strengthen partnerships and support the delivery of high-quality care.
• Drive growth and development: Identify opportunities to expand services, develop local teams and support the continued growth of Connected Health across Northern Ireland.
• Keep services running smoothly: Provide operational cover when required, supporting Area Care Managers during periods of annual leave, sickness or emergencies, including occasional on-call support and community-based cover.
• Develop future leaders: Support the induction, supervision, appraisals and ongoing development of Area Care Managers, creating a positive culture of accountability, teamwork and continuous improvement.
• Maintain strong operational standards: Oversee staffing, rotas, annual leave and working time compliance, ensuring resources are managed effectively and fairly.

Occasional travel to our Belfast Head Office will be required for meetings.

What We're Looking For

We're looking for a confident, people-focused leader who combines operational expertise with a genuine passion for delivering outstanding care.

Essential criteria

• 3-5 years' experience in a demanding, high-performing environment, with the ability to manage competing priorities and deadlines.
• Previous experience working within domiciliary care.
• Proven leadership skills, with the ability to motivate, develop and retain high-performing teams.
• Excellent organisational skills, attention to detail and the ability to make effective decisions under pressure.
• Strong communication and interpersonal skills, with the confidence to manage challenging situations and complaints professionally.
• A compassionate, solutions-focused approach, with the commitment to quality, dignity and person-centred care.
• A strategic and proactive mindset, with the ambition to identify opportunities for service improvement and business growth.
• Flexibility to support community-based services when required, including covering sickness, annual leave and emergencies.
• Willingness to work towards an NVQ Level 5 qualification in Health and Social Care.
• A current, full UK driving licence.

The driving licence requirement will be waived where an applicant's disability prevents them from driving, provided suitable alternative arrangements can be organised.

What's in It for You?

• Competitive annual salary reflecting the importance of your role.
• Uncapped bonus and rewards opportunities, recognising your performance and contribution.
• Up to £2,000 per year in KPI bonuses, giving you the opportunity to be rewarded for achieving key targets.
• £200 bonus on completion of the Level 5 Diploma in Leadership and Management in Health and Social Care (Adult Management).
• Subsidised professional development, including NVQs in Health and Social Care Levels 3-5 and leadership and management training.
• Recognition that matters, with monthly and annual staff awards celebrating the people who go above and beyond.
• A supportive, team-focused culture, where collaboration, development and shared success are at the heart of what we do.
• Dedicated operational support, giving you the resources and guidance to lead your region effectively and confidently.

About Us

At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.

https://connectedhealth.co.uk/wpcontent/uploads/2024/05/RecruitmentofExoffenderspolicy.pdf

• Candidates who are successful at interview will be subject to background checks including, but not limited to, satisfactory references and an enhanced police check*.