Regional Care Advisor

Kingsley Healthcare; Lowestoft; Remote; GBP 26,000 - 35,000; Full time

Job summary

Kingsley Live-In Care across East Anglia seeks a Regional Care Advisor to visit clients at home, assess needs, and develop person-centred care plans. You will manage placements, conduct checks, and maintain ongoing client communications.

This home-based role involves travel across East Anglia, 20 hours per week with scope to increase as the live-in service grows. Salary is £30,000 per annum (full-time equivalent), pro-rata plus paid mileage.

Qualifications

• At least two years' experience in a care setting with vulnerable adults, including senior roles.
• Experience carrying out care needs assessments and writing care plans.
• Experience conducting spot checks, competency assessments and supervisions.

Responsibilities

• Respond to new live-in care enquiries with home visits for assessments.
• Complete comprehensive care needs and risk assessments.
• Develop clear, person-centred care plans for live-in carers.
• Match the right live-in carer to each client considering needs and preferences.
• Support start of placements with handovers and first-week check-ins.
• Carry out regular spot checks, assessments and welfare checks.
• Review care plans and records for accuracy, maintain documentation.
• Communicate with clients, families, and healthcare professionals.
• Manage diary and travel across East Anglia; participate in on-call rota.

Skills

Care assessments

Care plans

Spot checks

Supervisions

Digital care system

Driving licence

Independent work

Communication

Empathy

Education

Level 3 Health & Social Care Diploma

Tools

Birdie or similar

Job description

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

Location: Home-based, covering East Anglia (regular travel across the region required)
Hours: 20 hours per week, with scope to increase as the live-in service grows
Salary: £30,000 per annum (full time equivalent), pro-rata + paid mileage

The Regional Care Advisor is the field-based face of Kingsley Live-In Care across East Anglia. You will visit prospective clients in their own homes to carry out care needs assessments, build person-centred care plans and get new live-in placements started safely and quickly. Once a placement is live, you will be the person who keeps it working well - carrying out spot checks, competency assessments, supervisions and care plan reviews with our live-in carers, and staying in close contact with clients and their families.

This is a home-based role. You can live anywhere in East Anglia and will spend much of your working week out visiting clients and carers across the region. You will work closely with the Live-In Care Manager and Live-In Care Coordinator, and with the registered managers and coordinators in our East Anglia branches who refer live-in enquiries to the live-in team. Occasional travel to support live-in placements outside the region may be required.

Reports to: Live-in Care Manager

Key duties and responsibilities

• Respond promptly to new live-in care enquiries, carrying out assessments in clients’ homes and supporting families through the decision-making process.
• Complete comprehensive care needs and risk assessments, including medication, moving and handling, nutrition, environment and equipment requirements.
• Develop clear, person-centred care plans that enable live-in carers to deliver safe, consistent care from day one.
• Help match the right live-in carer to each client, considering their care needs, personality, preferences and specialist requirements.
• Support the start of new placements, including carer introductions, handovers and first-week check-ins.
• Carry out regular spot checks, competency assessments, supervisions and welfare checks with live-in carers across the region.
• Review and audit care plans, daily notes and MAR charts, ensuring records are accurate, complete and up to date.
• Identify and follow up on incidents, complaints, safeguarding concerns and changes in clients’ needs.
• Support carer breaks and handovers to maintain continuity of care.
• Build strong relationships with clients, families, carers and healthcare professionals, including GPs, district nurses, OTs and social workers.
• Work closely with branch teams and the Live-In Care Manager to ensure referrals and placements progress smoothly.
• Manage your own diary and travel efficiently across the region, prioritising new assessments and placements requiring urgent support.
• Maintain accurate records and contribute to the continuous improvement of the live-in care service.
• Participate in the live-in on-call rota as required.

Skills and attributes

Essential

• At least two years' experience of working in a care setting with vulnerable adults, including time in a senior carer, team leader, field care supervisor or similar role
• Experience of carrying out care needs assessments and writing care plans
• Experience of conducting spot checks, competency assessments and supervisions
• Level 3 Diploma in Health and Social Care (or equivalent), or willingness to work towards it
• Good working knowledge of CQC fundamental standards and what good, safe care looks like in someone's own home
• Confident IT skills, including experience of a digital care management system (Birdie or similar)
• Ability to work independently from home, manage your own workload and make balanced, clear and timely decisions
• Excellent verbal and written communication skills, with the ability to explain the service clearly and build trust quickly with clients and families
• Empathy, understanding and a genuine commitment to person-centred care
• Full UK driving licence, access to your own vehicle and willingness to travel regularly across East Anglia (Class 1 business insurance required)
• Flexibility to work outside standard hours on occasion, including participation in the on-call rota
• Understanding of and clear commitment to equal opportunities and health and safety practices
• This role will require you to obtain an Enhanced Disclosure from the relevant body

Desirable

• Experience of live-in care, either delivering it or coordinating it
• Experience of supporting hospital discharge or working with complex conditions such as dementia, Parkinson's, stroke recovery or end of life care
• Training or assessor qualifications, for example moving and handling trainer or medication assessor
• Knowledge of East Anglia and its local health and social care networks