Regional Business Support Administrator

Royal National Lifeboat Ins titution (RNLI); Thornaby-on-Tees; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Flexible working

26 days’ annual leave + Bank Holidays

Outstanding pension scheme

Life assurance

Health and dental cashplan

Job summary

RNLI is seeking a Regional Business Support Administrator to join the Business Support Team (North and East). You’ll act as a regional point of contact for volunteers and staff, delivering planned and reactive support to ensure continuity of service.

You will process tasks using in‑house systems, liaise with suppliers, organise travel and expenses for volunteers, and assist with meetings and events, including note taking. A GCSE/Junior Certificate level or relevant experience is required.

Qualifications

• To be qualified to GCSE/Junior Certificate level or relevant experience.
• IT skills including Microsoft Office, customer service training or experience.
• Experience of working with volunteers would be of benefit.

Responsibilities

• Act as regional point of contact for volunteers and staff for planned and reactive support and guidance, ensuring continuity of service.
• Resolve requests from Regional Teams with initiative to resolve issues and support requirements, ensuring an appropriate level of customer service.
• Accurately and efficiently process tasks and maintain records using in-house systems.
• Liaise with suppliers and stakeholders to create stock, non-stock orders and process payments in line with Standing Financial Instructions whilst demonstrating commercial awareness.
• Organise travel, accommodation and expenses requirements for volunteers adopting a proactive approach to minimise costs whilst adhering to budgetary guidelines.
• Processing of relief payments in line with defined procedures.
• Provide support in the planning and coordination of meetings and events including note taking.

Skills

Customer service

Volunteer coordination

Communication

Education

GCSE/Junior Certificate or equivalent experience

Tools

Microsoft Office

Job description

Following a recent restructuring of regional support services to offer greater alignment with regionalisation and provide a single point of support for staff and volunteers, we’re looking for a Regional Business Support Administrator to join our Business Support Team (North and East). The Business Support Team supports the RNLI through front‑line support services and guidance to volunteers and staff in the NE Region.

• Act as a regional point of contact for volunteers and staff for planned and reactive support and guidance ensuring continuity of service.
• Resolve requests from Regional Teams using initiative to resolve issues and support requirements, ensuring an appropriate level of customer service.
• Accurately and efficiently process tasks and maintain records utilising various in-house systems.
• Liaise with suppliers and stakeholders to create stock, non‑stock orders and process payments in line with Standing Financial Instructions whilst demonstrating commercial awareness.
• Organise travel, accommodation and expenses requirements for volunteers adopting a proactive approach to minimise costs whilst adhering to budgetary guidelines.
• Processing of relief payments in line with defined procedures.
• Provide support in the planning and coordination of meetings and events including note taking.

You’ll be a positive ‘people person’ able to work to reactive and planned workloads and pressures in a fast‑paced environment. You will have strong customer service and communication skills, able to build rapport with volunteers and staff.

• To be qualified to GCSE/Junior Certificate level or relevant experience.
• IT skills including Microsoft Office, customer service training or experience.
• Experience of working with volunteers would be of benefit.
• Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
• Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world‑class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
• Salary £26,638 - £30,444 (dependent on experience)
• Flexible working
• 26 days’ annual leave plus Bank Holidays
• Outstanding pension scheme
• Life assurance
• Health and dental cashplan