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Regional AV Engineer
We are looking for a Regional AV Engineer, ideally based in Berkshire or surrounding areas, to support and maintain AV systems across multiple sites. In this role, you'll be the first line of response to technical issues within your region, building strong relationships with on-site staff and serving as their key point of contact for support. You'll take the lead on local installations and be responsible for completing site surveys for upgrades and replacements. As part of your role, you'll manage and maintain your vehicle and AV kit, ensuring it's replenished and ready for use. While primarily region-based, you should also be prepared to travel to the head office in Sheffield when required to assist with rack building and equipment preparation. We're the UK market leader in our field, with a tremendously professional delivery team.
Required Experience and Skills
- Prior AV experience (Video & Projection as a primary focus are a bonus) with a range of professional experiences such as end-to-end projects, new system setup, user training, problem solving, etc.
- Experience documenting procedures and processes with the ability to train others would be beneficial.
- Proactive and resourceful – ability to identify issues quickly and develop practical solutions.
- Ability to travel and be away from home regularly (within the UK).
- Full UK driving licence.
- Good communicator: ability to convey complex ideas clearly and effectively to diverse audiences.
- Attention to detail: meticulous in planning, execution, and quality assurance.
- Entrepreneurial: innovative and proactive in identifying opportunities and driving growth.
Key Responsibilities
- Train site staff on how to operate day-to-day services and basic system operations.
- Ensure the smooth operation of AV events at the venue.
- Work with the internal creative team to ensure content is tested and delivered in the correct event formats.
- Communicate with venue operations staff and customers about service elements and demonstrate equipment functionalities to support future sales.
- Assist project producers and product managers in productising packages developed within trial venues.
- Provide feedback to desktop developers, testers, delivery managers, customer technical support, and customer relationship colleagues to manage the delivery of improvements and new products.
- Support the launch of new features and product improvements to market through Customer Success, Customer Services, Marketing, and Go-to-Market teams.
- Support change management for impacted individuals.
- Provide support to the wider team on less busy site days.
- Maintain communication with stakeholders throughout the business.
- Get involved hands-on with a small, fast-moving team.
Benefits
- Van
- Discretionary annual bonus
- Employee assistance programme
- Annual paid volunteering day, sports club sponsorship, and choice of charitable donations
- Flexible working hours and location (subject to role requirements)
- Regular team socials, including a big summer family party