Regional AV Engineer

Jacobs Massey; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading AV solutions provider is seeking a Regional AV Engineer based in London. In this role, you'll handle AV systems across multiple sites, train staff, and engage in problem-solving. Successful candidates will have prior AV experience and a valid UK driving licence. Enjoy benefits like 25 days holiday, a company van, and flexible working hours.

Benefits

25 days holiday plus statutory bank holidays

Statutory pension scheme

Company van

Discretionary annual bonus

Employee assistance programme

Flexible working hours

Qualifications

• Proven experience with AV systems, particularly in video and projection.
• Ability to train others and document processes.
• Resourceful with strong problem-solving skills.

Responsibilities

• Train site staff on AV operations.
• Schedule equipment maintenance tasks.
• Resolve technical issues during events.

Skills

AV experience

Problem solving

Good communicator

Attention to detail

Basic video editing skills

Full UK driving licence

Job description

We’re looking for a Regional AV Engineer, ideally based in the Berkshire or surrounding area, to support and maintain AV systems across multiple sites. In this role, you’ll be the first line of response to technical issues within your region, building strong relationships with on-site staff and serving as their key point of contact for support. You’ll take the lead on local installations and be responsible for completing site surveys for upgrades and replacements.

As part of your role, you’ll manage and maintain your vehicle and AV kit, ensuring it's replenished and ready for use. While primarily region-based, you should also be prepared to travel to the head office in Sheffield when required to assist with rack building and equipment preparation. We’re the UK market leader at what we do, with a tremendously professional delivery team.

Required Experience and Skills

• Prior AV experience (Video & Projection as a primary focus are a bonus) with a range of professional experience such as end to end projects, new system set up, user training, problem solving etc.
• Experience documenting procedures and process with the ability to train others would be beneficial
• Experience in basic video editing, presentation creation, and Photoshop skills
• Proactive & resourceful — ability to identify issues quickly and develop practical solutions
• Ability to travel and be away from home regularly (within the UK)
• Full UK driving licence

Personal Traits

• Good communicator: Ability to convey complex ideas clearly and effectively to diverse audiences
• Attention to detail: Meticulous in planning, execution, and quality assurance
• Entrepreneurial: Innovative and proactive in identifying opportunities and driving growth
• Proactive & resourceful — ability to identify issues quickly and develop practical solutions
• Fast paced: Comfortable working in a dynamic and rapidly changing environment
• Growth mindset: Keen to expand technical skillset and learn new technologies and tools

Key Responsibilities

• Train site staff on how to operate day-to-day services and basic system operations
• Ensure the smooth operation of AV events at the venue
• Schedule maintenance tasks for AV equipment
• Work with the internal creative team to ensure content is tested and delivered in the correct event formats
• Resolve problems dynamically as issues arise
• Document issues and feedback to help develop future solutions
• Communicate with venue operations staff and customers about service elements and demonstrate equipment functionalities to support sales
• Assist project producers/product managers in productisation efforts within the trial venue
• Provide feedback to developers, testers, and support teams to manage delivery of improvements and new products
• Support the launch of new features and product improvements through Customer Success, Customer Services, Marketing, and Go-to-Market teams
• Support change management initiatives for impacted stakeholders
• Help identify risks and issues
• Provide support to the wider team on less busy site days
• Maintain communication with stakeholders across the business
• Get hands-on with a small, fast-moving team

Benefits

• 25 days holiday plus statutory bank holidays (pro-rata)
• Statutory defined-contribution pension scheme
• Company van
• Discretionary annual bonus
• First-time buyers' allowance (£1,000), bereavement (£250), baby (£250), marriage (£250)
• Employee assistance programme
• Free annual eye tests, glasses contributions, and flu vaccine
• Annual paid volunteering day, sports sponsorship, charitable donations
• Personal learning and development budget
• Flexible working hours and location (subject to role needs)
• Healthy snacks and free onsite parking
• Regular team socials, including summer family party