Regional Aftersales Manager

Huisartsenpraktijk Nistelrode; Birmingham; On-site; GBP 45,000; Full time

Job summary

A leading automotive group is seeking a Regional Aftersales Manager to oversee operations across multiple sites in the West Midlands. In this field-based role, you will lead aftersales teams, drive commercial results, and ensure high standards of customer service and operational excellence. This key position requires substantial experience in automotive aftersales and team leadership, offering a competitive salary and car allowance.

Benefits

Company Car

45p/mile Fuel Allowance

Qualifications

• Significant experience in automotive aftersales leadership.
• Demonstrated ability to improve performance and customer satisfaction.
• Strong commercial awareness, managing budgets and P&L.

Responsibilities

• Lead and coach aftersales teams across five sites for consistent customer experience.
• Ensure operational consistency and meet financial goals.
• Champion high service standards and swift resolution of customer escalations.

Skills

Leadership

Commercial Awareness

Team Development

Customer Satisfaction

Job description

Regional Aftersales Manager Automotive (Multi-Site)

Location: Covering 5 Sites West Midlands (Field-Based)

Salary: £45,000 per annum + Company Car + 45p/mile Fuel Allowance

We are seeking a high-performing Regional Aftersales Manager to lead the strategic growth and operational performance of a multi-site automotive aftersales network across the West Midlands.

Reporting to the Operations Director, this field-based role will be responsible for aligning site-level aftersales operations with group standards, driving commercial results, and fostering a consistent customer-first approach across all locations.

Key Responsibilities

Leadership & Strategy

• Lead and coach aftersales teams across five sites, ensuring consistent delivery of customer experience and operational standards
• Embed a customer-focused culture throughout the network
• Set clear, measurable objectives and hold teams accountable for results
• Contribute to the long-term growth and evolution of the aftersales function
  
  

Operational Excellence

• Ensure operational consistency across all aftersales departments
• Work closely with site leaders to meet financial goals and improve key processes
• Oversee the implementation and management of aftersales systems, including SMR, complaints handling, and customer communication
• Monitor performance against KPIs, using data to drive improvements in service delivery and customer satisfaction
  
  

Customer Experience & Service Quality

• Champion high service standards and swift resolution of customer escalations
• Use feedback and reviews to identify areas for improvement and implement change
• Support a consistently positive and professional customer journey across all locations
  
  

People Development & Coaching

• Conduct regular on-site reviews and support personal development plans
• Coach aftersales managers to strengthen leadership and operational skills
• Collaborate with HR and training teams to develop staff and support recruitment aligned with business growth
• Foster a culture of accountability, development, and continuous improvement
  
  

Requirements

• Significant experience in automotive aftersales leadership, ideally with multi-site responsibility
• Demonstrated ability to improve performance and customer satisfaction
• Strong commercial awareness and previous experience managing budgets and P&L
• Skilled at leading and developing teams across dispersed locations
• Organised, strategic, and hands-on when needed
• Full UK driving licence and willingness to travel across the West Midlands
  
  

This is an excellent opportunity to step into a key regional role within a growing automotive group. If you have the experience, drive, and leadership capability to make a lasting impact, we would like to hear from you.

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