Regional Account Manager (Spanish speaking)

ICIS; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

ICIS is seeking a Regional Account Manager who excels in building long-term relationships with high-value clients. This role involves addressing client needs, driving revenue growth, and enhancing customer loyalty in a fast-paced environment. The ideal candidate will have experience in the DaaS/SaaS sectors, with proficiency in both English and Spanish, ensuring high-quality engagement and communication.

Qualifications

• Proven track record in managing and growing revenue in a DaaS/SaaS environment.
• Experience in establishing customer relationships and stakeholder engagement.
• Fluent in English and Spanish.

Responsibilities

• Manage a portfolio of high-value clients to ensure satisfaction and retention.
• Drive revenue growth and promote brand reputation.
• Collaborate with internal teams for solutions to meet client objectives.

Skills

Customer relationship management

Revenue growth

Stakeholder engagement

CRM communication

DaaS/SaaS knowledge

Bilingual (English and Spanish)

Job description

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About the Business

At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. https://www.icis.com/explore

About our Team

Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we're creative problem solvers with an entrepreneurial spirit.

About the Role

As an Regional Account Manager, you will be responsible for managing a portfolio of high-value clients and developing long-term relationships with them to ensure their satisfaction and retention. You will act as the primary point of contact for your clients, addressing their needs and concerns, and collaborating with internal teams to deliver solutions that meet their business objectives. Your goal will be to drive revenue growth, increase customer loyalty, and promote the company's brand reputation in the marketplace.

You'll be responsible for:

• Establishing great, long-term customer relationships while capturing high-value growth opportunities.
• Going higher & wider within organisations to connect with new stakeholders and value streams.
• Leading with insight and develop an understanding of customer workflows and customer value.
• Recording client engagement and communication on a CRM.
• Collaborating with all business functions locally and globally to support our go-to-market outreach.

Qualifications:

• Have a proven track record at managing, retaining, and growing revenue in a DaaS / SaaS / tech environment.
• Able to establish great, long-term customer relationships while capturing high-value growth opportunities.
• Experience going high & wide within organisations you manage and connect with new stakeholders.
• Able to lead with insight and develop an understanding of customer workflows and customer value.
• Able to maintain high-quality customer engagement through phone, email, social media. Able to visit clients and should be travelling to targeted clients each month.
• Experience with client engagement and communication on a CRM.
• Able to collaborate with all business functions locally and globally to support our go-to-market outreach.
• Industry experience is preferred but not essential.
• Must be fluent in English AND Spanish

Learn more about the LexisNexis Risk team and how we work here.