Regional Account Manager

TN United Kingdom; North East; On-site; GBP 63,000; Full time

Job summary

An established industry player is seeking a Regional Account Manager to oversee client accounts in Scotland and the North East of England. This role involves nurturing client relationships, managing budgets, and collaborating with stakeholders to ensure top-notch service delivery. The successful candidate will drive continuous improvement initiatives and contribute to strategic planning efforts. With a focus on operational excellence, this position offers a chance to make a significant impact in a growing company. If you're ready to take the next step in your career and thrive in a dynamic environment, this role is for you.

Benefits

Life Assurance

Access to training academy

Funded Training Sponsorship Scheme

Refer a Friend reward scheme

Cycle to Work Scheme

Health Cash Plan

Discounts at B&Q/Trade Point

Discounts at Nuffield Fitness and Wellbeing Centres

Qualifications

• High-level account management experience within the FM sector.
• Experience leading and managing operational teams.

Responsibilities

• Manage client relationships and ensure service excellence.
• Identify opportunities for revenue growth and implement improvements.

Skills

Account Management

Stakeholder Management

Continuous Improvement

Strategic Planning

Financial Planning

Performance Management

Education

Level 5 qualification in FM, Engineering, Customer Service or Management

Job description

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Overview

Arcus FM are recruiting for a Regional Account Manager in that will cover the Scotland and the North East of England, where the successful candidate will be responsible for the management of our clients designated accounts. You will be responsible for client relationships, site visits, budget management, ensuring collaboration with internal and external stakeholders to ensure effective delivery, and identifying future opportunities for growth.

Salary: Up to £62,919 per annum

Car allowance: £5,549 per annum

Bonus: Up to 4% discretionary bonus scheme, subject to achievement of targets

Leave: 25 days annual leave, plus bank holidays

Responsibilities

1. You’ll be accountable for the delivery of services across the regional portfolio, undertaking regular meetings with key stakeholders and reviewing the services being provided to ensure value for money and service excellence are being delivered.
2. You'll develop and build long-term relationships with client management and key stakeholders, delivering value and great service on the areas that matter to them.
3. Responsible for driving a culture of continuous improvement through the facilities function, you will identify and implement improvements to current practices and ensure continuous development and performance improvement over the life of the contract.
4. Other responsibilities include:
1. Writing up the annual regional manager surveys completed by the operational delivery team and provide to the client in an agreed format.
2. Ensuring the key statutory compliance measures are delivered.
3. Assisting the Operations Director in the execution of a cohesive operations strategy that supports the business plan.
4. Identifying opportunities with the client to increase revenue and develop associated options/plans.
5. You will also contribute to the decisions made by senior management team to ensure the future success of the strategic vision of operations within the organisation.

Qualifications

Applicants should have demonstrable high-level account management experience within the FM sector, and a track record of managing operations or facilities maintenance for multi-site commercial building environment. The role will also require:

1. Experience managing clients and stakeholders at senior levels
2. Experience leading and managing an operational and field-based management
3. Track record of delivering continuous process improvement, developing performance improvement tools and processes
4. Experience in strategic planning and execution, formulating policy, and developing and implementing new strategies and procedures
5. Experience of managing and motivating staff through periods of change and business growth
6. Extensive knowledge of Hard Services and contractor management
7. Understanding of KPIs and performance management
8. Knowledge in areas of financial planning and control, and strategic decision making
9. Understanding organisational requirements and systems in the areas of quality management, health and safety, legal compliance, environmental policies and general duty of care

You’ll also have a recognised and relevant qualification in FM, Engineering, Customer Service or Management at level 5 or above, and ideally be a member of a professional institution or trade association directly relevant to the range of services to be managed i.e. Institute of Workplace and Facilities Management (IWFM), Royal Institute of Chartered Surveyors (RICS), or an engineering-based institute, and hold a relevant Health & Safety qualification.

Benefits of working at Arcus:

1. Life Assurance
2. Access to state-of-the-art training academy
3. Funded Training Sponsorship Scheme
4. Refer a Friend reward scheme
5. Cycle to Work Scheme
6. Health Cash Plan
7. Up to 10% off B&Q/ Trade Point
8. 20% off Nuffield Fitness and Wellbeing Centres

If you feel you have the skills and experience needed, please submit your application by clicking on the ‘apply’ button.

How to apply?

If you have mobilisation experience and you’re looking to be a part of a growing company! Submit your application today by clicking on the ‘APPLY’ button.

Requisition ID 2024-5811