Regional Account Executive – Work-from-Home, based in Scotland (Glasgow and\or Edinburgh area)

Western Union; City of Edinburgh; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Regional Account Executive to enhance its agent network in Scotland. This role is pivotal in nurturing partnerships and driving performance through strategic support and operational optimization. You will engage with local businesses, ensuring their success while collaborating with internal teams to streamline processes. With a focus on relationship management and performance analysis, this position offers a unique opportunity to impact the financial services landscape positively. Join a diverse and passionate team dedicated to transforming lives through accessible financial solutions and enjoy a comprehensive benefits package along the way.

Benefits

25 days annual leave plus 8 public holidays

Comprehensive life & medical cover

Contributory pension plan

Access to development platforms

Short-term incentives

Qualifications

• Proven experience in account management or outside sales, ideally in financial services.
• Strong relationship-building skills and a proactive approach to client engagement.

Responsibilities

• Manage and grow the agent network across Scotland and North East England.
• Build strong relationships with existing partners and onboard new agents.

Skills

Account Management

Relationship Building

Consultative Selling

Problem Solving

Communication Skills

Data Analysis

Fluency in English

Additional Languages

Education

Experience in Financial Services

Valid UK Driver's License

Tools

Salesforce

Microsoft Office

Job description

Regional Account Executive – Work-from-Home, based in Scotland (Glasgow and/or Edinburgh area)
Are you passionate about building and nurturing strong relationships? Do you thrive on supporting partners, driving performance, and being a trusted advisor to local businesses? Would you like to work for a global company in the money transfer industry that believes when money moves, better things can happen?
If you're energized by partner success, regional impact, and long-term relationship management, join Western Union as a Regional Account Executive.

Western Union powers your pursuit.

As a Regional Account Executive, you’ll be responsible for managing and growing our agent network across Scotland and North East England, with most of your day-to-day activity focused between Glasgow and Edinburgh. We're ideally looking for someone based in this central area, with the flexibility to travel regularly across the region.

This role is all about partnership and performance. You’ll work closely with existing Western Union agents and key accounts—helping them succeed, optimizing operations, and identifying opportunities to grow their business. You'll also help activate new agent locations and ensure they’re set up for long-term success.

Role Responsibilities:

• Build strong, trust-based relationships with existing agent partners across your territory.
• Act as a key point of contact, supporting daily operations, sharing insights, and helping agents maximize their performance.
• Onboard and activate new agents, providing training and guidance to ensure a smooth launch.
• Conduct regular in-person visits to agent locations, offering coaching, troubleshooting, and strategic support.
• Analyze performance trends to identify growth opportunities and drive results.
• Collaborate with internal teams to resolve agent queries, streamline processes, and deliver excellent service.
• Champion Western Union’s brand and values in the field, building loyalty and long-term engagement.

Role Requirements:

• Proven experience in account management, partner support, or outside sales—ideally within financial services or field-based operations.
• Strong relationship-building skills with a proactive, consultative approach to client engagement.
• Comfortable working independently while collaborating with cross-functional teams in a dynamic, global environment.
• Excellent organization, communication, and problem-solving abilities.
• Familiarity with data-driven decision-making and performance analysis.
• Proficiency in Salesforce and Microsoft Office tools.
• Knowledge of the UK money transfer or remittance market is a strong advantage.
• Fluency in English is required; additional languages are highly welcomed.
• Valid UK driver’s license and openness to regular regional travel.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United Kingdom specific benefits include:

• 25 days annual leave – plus 8 public holidays
• Comprehensive life & medical cover – including dependents.
• Contributory pension plan

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.