Region Manager job at Carv

Remote; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A tech-driven sports company is seeking a Launch Manager to oversee the DACH market launch of its innovative digital ski coach. The role involves leading localization efforts and managing customer experience operations. Candidates should be fluent in German and English, with a background in marketing or customer experience in consumer tech. This position offers the unique opportunity to work from Innsbruck with hybrid flexibility and ski-related benefits.

Benefits

Subsidized ski tickets

Free company accommodation

Hybrid working model

Qualifications

• Native or C2 fluency in German and English.
• Proven record in marketing or customer experience in consumer tech or sports.
• Ability to manage early-career team members.

Responsibilities

• Lead the localization and rollout of German-language customer touchpoints.
• Manage customer-experience operations during the ski season.
• Track and report launch KPIs to senior leadership.

Skills

Fluency in German and English

Marketing expertise

Team management

Data-driven decision making

Job description

We're sorry, the employer did not include education information for this job.

We're sorry, the employer did not include salary information for this job.

Carv is on a mission to unlock the enjoyment of better skiing. We use AI, real-time feedback, and sensor-driven data to help skiers improve their technique like never before.

Carv will soon be launching its digital ski coach in the German language. We expect to serve more than 10,000 German‑speaking skiers — around10% of our global user base — and require a Launch Manager to support the wider team through the launch in the DACH region, localisation, and support customer experience in the ski season.

What You'll Do

This is aunique opportunity to lead a region launch and shape the entire DACH experience for Carv— with the potential to grow into a longer-term role if things go well

Lead thelocalisation and rollout of all German‑language customer touchpoints(website, in‑app UI, support centre, and selected marketing copy).

Manage customer‑experience(CX) operations during the season, including hiring and supervising two German‑speaking interns who will run day‑to‑day support.

Work closely with Product, Membership&Sales, and Logistics teams todeliver a seamless experience for DACH usersand meet launch goals.

Your Key Responsibilities

Own the end‑to‑end DACH customer journey, working with the wider team to ensure the German ads, website, events, endemic media and PR is performing.

Own translation across Carv: Interpret intent of marketing materials and translate assets with compelling marketing copywriting (including web, ads, product, CS). Ensure accurate, technically correct skiing terminology across product, marketing channels and support materials.

Track and report launch KPIs (German activation, CSAT and retention) to senior leadership; recommend data‑driven improvements.

Represent the company at local events (eg. Alpinmesse) and own DACH-market PR

Support with endemic media and OOH media buying for DACH market

Partner with Product to test German user flows and prioritise localisation fixes.

Onboard and support German‑speaking customer service interns (starting in November).

What We're Looking For

Native or C2 fluency in German and English; strong command of skiing terminology in German.

Proven record in marketing (copywriting, creative) or CX, preferably in consumer tech or sports

Ability to manage early‑career team members

Comfortable using data and user feedback to drive decisions; familiarity with AI support tools is advantageous

Excited about this role but don’t tick every box? We’d still love to hear from you! At Carv, we welcome diverse experiences and can shape roles for awesome people!

Why Join Carv

Work on agame-changing productthat combines AI, biomechanics, and coaching

Autonomy and impact -you’ll be a key player in shaping the future of digital sports training

Work from ourInnsbruck officewhere you can ski with fully subsidised ski tickets and free company accommodation

Hybrid working- work from home 2 days per week and work from anywhere for 4 weeks each year

Level up your skiing- we are all about skiing and improvement; you’ll get the chance to combine your work with your passion for skiing, and will level up your skills in the process

Join our awesome crew- we are incredibly proud of our Carv team! We care deeply about our customers, building an exceptional product and have a lot of fun in the process