Refurb Sales and Operations Program Manager

Samsung Group; Ottershaw; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global leader in innovation is seeking a Program Manager for the refurbished devices program in Ottershaw, UK. The role involves leading cross-functional teams, optimizing the sales process, and managing financial performance to drive growth. Ideal candidates will have a strong background in sales and operational management, with excellent communication and leadership skills. This position offers a hybrid working model and various employee benefits including a bonus scheme and extensive time off.

Benefits

Hybrid working - 3 days in the office

Bonus scheme

Car allowance

Pension contribution

25 days holiday plus bank holidays

Access to discounts

Volunteering days

Qualifications

• Experience in Carrier, Retail, or Distribution handling commercial relationships.
• Broad experience in GTM, Channel Operations, Secondary Market.
• Strong communication and presentation skills.

Responsibilities

• Lead and coordinate the refurbished devices taskforce.
• Conduct regular planning and analysis to uncover opportunities.
• Maintain relationships with key partners and customers.

Skills

Leadership skills

Excellent communication

Negotiation skills

Problem-solving abilities

Education

University degree or equivalent experience

Job description

Overview

Why join our team? The Samsung Refurb Sales & Operations Program Manager is responsible for coordinating, executing, and refining the refurbished devices program for SEUK. This role covers the entire device refurbishment cycle, including device sourcing, inspection, grading, repair, refurbishment, quality control, logistics, and channel sales. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a comprehensive understanding of the mobile device's market. Join Samsung, a global leader in innovation, and be part of a team dedicated to delivering residual value growth and exceptional customer value through sustainable refurbishment solutions. Be responsible for leading and developing a team that supports the wider ambitions of Samsung's device refurbishment programme to driving growth, ensure quality, and build trust and reputation within the secondary market place.

Responsibilities

• Program Leadership and Coordination: Lead and coordinate the refurbished devices taskforce, overseeing weekly cross-functional activities to ensure the successful execution of the end-to-end program and its associated development gates.
• Strategic Reviews and Reporting: Set, steer and lead weekly, quarterly and long-term reviews across the Refurb Taskforce, SteerCo [Strategic Leadership Team], Europe and HQ. Serve as the key point of contact for sharing SEUK business insights, sales and revenue forecasting and ad-hoc required feedback / program insight.
• End-to-End Sales Process Optimisation: Deliver a smooth and efficient Refurb end-to-end sales process by building strong internal cross-functional networks and fostering external partner and customer relationships.
• Financial Performance Management: Drive revenue growth and RV development by maintaining a clear understanding and effective management of financial Key Performance Indicators.
• Business Project Evolution: Manage the continuous evolution of Refurb business projects through cross-functional and virtual teams, seeing opportunities for revenue growth.
• Strategic Planning and Analysis: Conduct regular planning and analysis to uncover opportunities and gaps, providing solutions that drive positive revenue growth.
• Market Intelligence and Relationship Management: Maintain relationships with key partners and customers to drive revenue growth. Leverage market intelligence, trends and marketing dynamics to develop appropriate quarterly and annual plans.
• Cross-Functional Collaboration: Collaborate with both European and HQ Teams and SEUK D2C, CX, Supply Chain, BI, Logistics, Marketing and Sales Teams to design effective end-to-end operations and launch plans for refurbished products.
• Inventory Management: Effective management of device inventory that accurately reports on the number and condition of devices at each stage of the process.
• Reporting and Presentation: Prepare detailed reports across both performance and market intelligence and present findings to the SteerCo [Strategic Leadership Team], ensuring clear communication of program performance and strategic insights.
• Industry Knowledge and Innovation: Stay updated with the latest technologies and advancements in the electronics industry to ensure alignment with market trends and innovation opportunities.

Qualifications

• University degree or equivalent experience (preferably with Business/Commercial direction)
• Experience in Carrier, Retail or Distribution handling commercial relationships
• Excellent negotiation and commercial skills
• Broad experience of GTM, Channel Operations, Secondary Market and working across virtual teams
• Involvement in developing strategic commercial programmes
• Strong communication & presentation skills
• Experience working independently and managing tight deadlines
• Excellent problem-solving abilities and attention to detail

What does success look like?

• Sales team development, mentorship, empowerment and leadership
• Extensive secondary market mobile device experience and a strong understanding of the UK landscape
• Strong financial skill including forecasting, modelling, pricing and RV understanding
• Relevant experience of consumer finance and innovation in commercial model development
• Excellent experience of working in cross-functional teams in a virtual environment
• Experience of developing insight and data led strategies
• Experience working collaboratively both in teams and as an individual
• Confident and articulate communicator

Benefits

• Hybrid working - 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Car allowance
• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need