Refugee and Migrant Services Caseworker

King's Arms Project; Bedford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading non-profit organization in Bedford is seeking an Entry-level Caseworker to join their Refugee & Migrant Services Support Team. The role involves providing holistic support to resettled refugee families and vulnerable migrants, ensuring they can live independently. Responsibilities include building client relationships, maintaining records, and assisting families with access to essential services. The position requires local travel and offers opportunities for personal development.

Qualifications

• Entry level position requiring strong communication and advocacy skills.
• Experience in maintaining client relationships and support plans.

Responsibilities

• Building trust and maintaining positive working relationships with clients.
• Providing advice and support to clients through home appointments.

Skills

Communication

Advocacy

Relationship Building

Job description

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The Refugee & Migrant Services Caseworker Will Join The Refugee & Migrant Services Support Team, Who Work Alongside Our ESOL Team And Volunteers To Meet Clients’ Needs As Directed By The R&MS Team Leader. The Post Is Based At Our Offices In Bedford But Will Involve Some Local Travel To Deliver Support And Home Appointments. Our Team Deliver a Number Of Services, Including

• Welcoming and providing holistic integration support to resettled refugee families, empowering them to live independently with less support as time goes on.
• Providing vulnerable migrants with high quality information and advice, empowering them to make well-informed choices.
  
  

Main Duties And Responsibilities

• Building trust and maintaining positive working relationships with all clients, external agencies and other areas of KAP.
• Systematic recording of all notes and actions related to client support, maintaining up-to-date risk assessments and support plans using our case management system.
• Fulfilling funders’ & commissioners’ reporting requirements; generating statistics, case studies and keeping detailed records.
• Meeting resettled families at the airport and bringing them to their new homes.
• Ensuring clients understand their rights and responsibilities regarding their accommodation, supporting them to fulfil these.
• Supporting clients through advocacy to access; health & wellbeing services, welfare benefits, housing, immigration advice, community events, education, training, volunteering and paid work.
• Assisting resettled families’ children to access education and ensuring appropriate support is in place for them.
• Provide advice and support to resettled families through home appointments in Bedfordshire.
• Provide advice and support to clients both remotely and at in-person meetings
  
  

Additional Duties & Responsibilities

• Maintaining working practices that reflect the overall ethos and vision of KAP, including following our policies, procedures and code of conduct.
• Respecting and supporting the whole KAP staff team, contractors and volunteers.
• Taking responsibility for your own workload and your own personal development.
• To actively participate in supervision sessions (1-2-1s, team meetings and annual reviews).
• Attending and being involved in team meetings, training, prayer / worship times and social activities, as well as all personal development meetings, including supervisions and mentor sessions.
• This role may require working occasional evenings and weekends.
  
  

In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs of King's Arms Project.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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