Refuge Support Worker, Domestic Abuse(£22,230 to £23887.50 per annum, full-time, permanent)

Bournemouth Churches Housing Association; Bournemouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in social care is seeking a compassionate Refuge Support Worker to join their dedicated team. In this rewarding role, you will provide vital support to individuals escaping domestic abuse, helping them navigate their recovery journey towards independence. You'll engage with customers to address their safety needs, coordinate access to essential services, and build trusting relationships that empower them to reclaim their lives. This position offers a supportive environment where your contributions will make a significant difference in the lives of those in need. If you are empathetic, proactive, and committed to making a positive impact, this opportunity is perfect for you.

Qualifications

• Experience in managing risk and supporting individuals in recovery.
• Strong communication and listening skills are essential.

Responsibilities

• Provide support to customers addressing personal safety and recovery.
• Build trusting relationships and coordinate access to services.

Skills

Risk management

Support planning

Case management

Listening skills

Empathy

Communication skills

Proactivity

Resilience

Job description

BCP Refuge Accommodation is made up of two locations offering a mixture of safe accommodation for victims of abuse, and their children, to escape and access support to help them rebuild their lives and live a life free from abuse.

The Refuge Accommodation Bournemouth offers self-contained and shared flats in a quiet location of Bournemouth.

Position:

The Refuge Support Worker is responsible for providing and co-ordinating support to customers in order to enable them to address personal safety issues around domestic abuse, to access legal options, to address support needs, realise aspirations and move towards independent living and work.

We can offer you the opportunity to:

1. work within a small professional team in a friendly and supportive environment;
2. achieve real job satisfaction in a rewarding and challenging role;
3. focus on building trusting relationships with our customers;
4. receive full training in trauma-informed approaches, managing mental health, substance misuse and accommodation services;
5. liaise with external providers to access services that support customers.

You can add real value as part of a small team of professionals who build positive, trusting and respectful relationships with our customers who are preparing to move forward towards independence.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Apply today for immediate interviews.

Requirements:

1. prioritise the immediate safety needs of the customers and manage risk;
2. enable customers to access local support services;
3. engage customers in their own recovery and support planning;
4. support customers to access move-on accommodation to continue their journey of safety and recovery;
5. provide intensive personalised support and effective case management;
6. support access to services including legal, mental health, sexual, domestic, drug & alcohol abuse;
7. build professional working relationships - internally & externally;
8. be a resilient, confident, calm, practical & pragmatic person;
9. be self-motivated, proactive, assertive, empathic and non-judgemental;
10. have good listening, questioning and written skills.