Refuge Manager

Moxie People; United Kingdom; On-site; GBP 28,000 - 33,000; Full time

Job summary

An established charity is seeking a compassionate Refuge Manager to lead services in Merthyr Tydfil and Bridgend. This interim role offers the chance to make a significant impact on the lives of women and children fleeing domestic violence. You'll oversee service delivery, manage a dedicated team, and collaborate with various partners to ensure effective support. With a focus on crisis management and trauma-informed practices, this position is perfect for someone committed to social change. If you're a driver with a live DBS, we want to hear from you!

Benefits

25 days annual leave + 8 bank holidays

Extra payments for on-call work

Opportunities for ongoing employment

Qualifications

• Experience managing a service in the housing/domestic violence sector.
• Ability to manage difficult situations effectively.

Responsibilities

• Oversee service delivery of refuge accommodation for women and children.
• Direct line management of Support Workers and Assistants.
• Monitor service performance and create reports for management.

Skills

Service Management

Crisis Management

Knowledge of VAWDASV

Understanding of Domestic Abuse

Trauma Informed Practice

Job description

Are you an experienced Service Manager with knowledge of domestic violence support?

Have you managed an coordinated a third / charity sector project?

We are searching for a Refuge Manager (also known as a Project Manager) for 2 refuge services based in Merthyr Tydfil and Bridgend.

PLEASE NOTE: THIS IS AN INTERIM ROLE TO COVER FOR A MINIMUM OF 3 MONTHS - POSSIBLY LONGER

What are the basics?

• Salary of 28,116 ( 15.75 per hour)
• 3 month temporary contract (may go on for longer).
• Work for an amazing charity that supports women and children.
• Make a real difference to victims and survivors of domestic violence and abuse.
• Working hours are 9.30am to 5pm (these are the core hours).
• 35 hours per week.
• Extra payments for on-call and out of hours work.
• On-call is usually 1 in every 8 or 10 weeks (subject to change).
• 25 days annual leave entitlement + 8 bank holidays.
• Possible opportunities for on-going and permanent employment.

What will you do?

• Oversee the service delivery of refuge accommodation in Bridgend and Merthyr Tydfil for women and children fleeing domestic abuse.
• Direct line management of Support Workers and Support Assistants.
• Attend internal and external partnership / safety meetings (MAPPA, MARAC etc.).
• Work with other charities, services and partners.
• Monitor service performance and outcomes.
• Create reports and communicate information to senior management.
• Deal with crisis situations and safeguarding issues.
• Assist with the on-call rota and cover shifts during sickness / absence.

What do we need?

• Someone with experience of managing a service in the housing / domestic violence sector.
• The ability to effectively manage difficult situations.
• Excellent knowledge of VAWDASV.
• An understanding of the effects of domestic abuse on women, children and families.
• Good knowledge of housing service management.
• Caring, compassionate, calm and non-judgemental.
• Committed to making a real difference to peoples lives.
• Knowledge of trauma informed practice, ACEs and PIE.
• YOU MUST BE A DRIVER WITH ACCESS TO A VEHICLE
• WE NEED SOMEONE WITH A LIVE DBS ON THE UPDATE SERVICE (children and adult workforce - enhanced)

If you believe you have the skills, knowledge, experience and drive to take on this role contact People for an informal chat.

We look forward to hearing from you.

Location: Merthyr Tydfil and Bridgend
Type: Temporary (3 months minimum)
Job Title: Refuge Services Manager