Refuge Manager

Austin Fraser; Treharris; On-site; GBP 28,000 - 33,000; Full time

Job summary

An established charity is seeking a Refuge Manager to lead two vital refuge services supporting women and children fleeing domestic violence. This interim role offers a unique opportunity to make a significant impact in the lives of victims and survivors. You will manage service delivery, oversee a dedicated team, and collaborate with various partners to ensure the highest standards of care. With a temporary contract of at least three months, this role could lead to ongoing opportunities within the organization. If you are passionate about making a difference and have the necessary experience, this position is perfect for you.

Benefits

25 days annual leave + 8 bank holidays

Extra payments for on-call work

Opportunities for ongoing employment

Qualifications

• Experience managing a service in the housing/domestic violence sector.
• Ability to manage difficult situations effectively.

Responsibilities

• Oversee service delivery of refuge accommodation for women and children.
• Direct line management of Support Workers and Assistants.
• Monitor service performance and outcomes.

Skills

Service Management

Crisis Management

Knowledge of VAWDASV

Understanding of Domestic Abuse Effects

Trauma-Informed Practice

Compassionate Communication

Job description

Are you an experienced Service Manager with knowledge of domestic violence support?

Have you managed and coordinated a third/charity sector project?

We are searching for a Refuge Manager (also known as a Project Manager) for 2 refuge services based in Merthyr Tydfil and Bridgend.

PLEASE NOTE: THIS IS AN INTERIM ROLE TO COVER FOR A MINIMUM OF 3 MONTHS - POSSIBLY LONGER

What are the basics?

• Salary of £28,116 (£15.75 per hour)
• 3 month temporary contract (may go on for longer).
• Work for an amazing charity that supports women and children.
• Make a real difference to victims and survivors of domestic violence and abuse.
• Working hours are 9.30am to 5pm (these are the core hours).
• 35 hours per week.
• Extra payments for on-call and out of hours work.
• On-call is usually 1 in every 8 or 10 weeks (subject to change).
• 25 days annual leave entitlement + 8 bank holidays.
• Possible opportunities for on-going and permanent employment.

What will you do?

• Oversee the service delivery of refuge accommodation in Bridgend and Merthyr Tydfil for women and children fleeing domestic abuse.
• Direct line management of Support Workers and Support Assistants.
• Attend internal and external partnership/safety meetings (MAPPA, MARAC etc.).
• Work with other charities, services and partners.
• Monitor service performance and outcomes.
• Create reports and communicate information to senior management.
• Deal with crisis situations and safeguarding issues.
• Assist with the on-call rota and cover shifts during sickness/absence.
• Attend out-of-hours during emergency situations.

What do we need?

• Someone with experience of managing a service in the housing/domestic violence sector.
• The ability to effectively manage difficult situations.
• Excellent knowledge of VAWDASV.
• An understanding of the effects of domestic abuse on women, children and families.
• Good knowledge of housing service management.
• Caring, compassionate, calm, and non-judgemental.
• Committed to making a real difference to people's lives.
• Knowledge of trauma-informed practice, ACEs, and PIE.
• YOU MUST BE A DRIVER WITH ACCESS TO A VEHICLE
• WE NEED SOMEONE WITH A LIVE DBS ON THE UPDATE SERVICE (children and adult workforce - enhanced)

If you believe you have the skills, knowledge, experience, and drive to take on this role...contact Keeran @ Moxie People for an informal chat.

We look forward to hearing from you.

Location: Merthyr Tydfil and Bridgend
Type: Temporary (3 months minimum)
Job Title: Refuge Services Manager