Refuge Housekeeper

Women's Aid Federation of England; Birmingham; On-site; GBP 15,000 - 16,000; Full time

Job summary

BSWA in Birmingham is seeking a Refuge Housekeeper to help maintain a clean, safe refuge for women and children. The role is 22 hours per week with a salary of £15,699.08 per year, working mainly across weekdays between 9am and 5pm.

You will develop and implement cleaning schedules, prepare flats for occupancy, and support health and safety checks, maintenance reporting, and stock management. This is a frontline post within a supportive team helping vulnerable residents.

Qualifications

• Commitment to services for women and children affected by domestic violence.
• Experience in carrying out health and safety checks.
• Experience working in a residential setting.

Responsibilities

• Develop and maintain daily/weekly/monthly programmes of work to ensure the refuge is cleaned and maintained.
• Prepare flats/rooms for occupancy as soon as they become vacant.
• Clean staff areas including offices, staff kitchen and bathrooms.
• Ensure the refuge is stocked with resources for cleaning and maintenance.
• Draw up requisitions for cleaning materials with line manager approval.
• Purchase equipment with line manager’s agreement.
• Ensure staff kitchen has tea, coffee, milk, sugar, etc.
• Launder bed linen, towels and duvets as flats become vacant.
• Report maintenance issues and carry out health & safety checks.
• Carry out regular room checks and monthly maintenance checks.

Skills

Manage workload

Sensitivity to vulnerable groups

Administrative skills

Job description

Refuge Housekeeper

POST: Refuge Housekeeper

HOURS OF WORK: 22hours per week

SALARY: £15,699.08 per year

JOB PURPOSE:

• To ensure BSWA's refuge accommodation is maintained to a high standard of cleanliness and maintenance, creating a safe and welcoming environment for women and children.

This post will beis to cover one of ourBirminghamrefuges,butsomecover maybe requiredat any of our refuge sites(in Birmingham and Solihull)from time to time.

The 22hours will need tobe workedprimarily over 5 days and between the hours of 9am and 5pm.

RESPONSIBLE TO: The Refuge Manager

DUTIES AND RESPONSIBILITIES

HOUSEKEEPING:

• Todevelop and maintaindaily/weekly/monthly programmes of work, as agreed by your line manager, to ensure that the refugeis cleanedand maintained to a high standard
• To prepareflats/rooms for occupancy as soon as they become vacant
• To clean staff areas including offices, staffkitchenand bathrooms
• To ensure that the refugeis appropriately stockedwith the resources necessary to keep the refuge clean and maintained
• To draw up requisitions using a purchase requisition pro forma for cleaning materials. This is tobe agreedwith your line manager
• To purchase equipment either by ordering from agreed suppliers or suppliers or by shopping using petty cash, with your line manager’s agreement
• To ensure there is a supply of tea, coffee, milk, sugaretc.in the staff kitchen
• To launder bed linen,towelsand duvets, as flats become vacant
• To ensure that goods left behind by ex-residentsare keptas per the license agreement and disposed of as soon as the requisite time has expired
• To report maintenance issues
• Tocarry outregular room checks as directed by the Refuge Manager
• Tocarry outand record monthly maintenance checks with a colleague
• Tocarry outHealth & Safety checksand maintain Health & Safety standards in the refuge

ADMINISTRATION:

• To work within BSWA's administrative and financial systems
• To keep accurate records of financial transitions in line with BSWA's procedures
• To ensure that Health and Safetyand maintenancerecordsare keptup to date
• To complete room availabilityrecords

COMMUNICATION:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff,volunteersand service users by:
• Maintaining BSWA communication records
• Following safety procedures
• Attending team meetings
• To attend in-house training
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies

TRAINING:

• To identify and attend training relevant to the post in agreement with your linemanager.

GENERAL:

• To maintain the confidentiality of the women and children using the serviceand, in all matters,relating to the organisation
• To offer an equal service to all women and children regardless of age, class, culture, language, race,religionand sexual orientation
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA and local multi-agency child and adult safeguarding procedures
• To work within BSWA's framework for equal opportunities and anti-discriminatory practice
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

PERSON SPECIFICATION

COMMITMENT AND UNDERSTANDING:

• Commitment to services for women and children affected by domestic violence
• Commitment to work within BSWA ethos,policiesand procedures
• Commitment to providing services within an anti-discriminatory/equal opportunities framework to meet individual needs

EXPERIENCE:

• Ofcarrying outhealth and safety checks tocomply withlegislation and organisational needs
• Of working in a residential setting to ensure that the building iswell cleanedand maintained

SKILLS:

• Ability to manage ownworkloadand prioritise tasks
• A sensitive approach toworkingwith vulnerable women and children
• The ability to build good relationships with other staff and volunteers and to work as part of a team
• Good administrative skills and the ability to work with Microsoft Office
• A willingness to work flexibly to ensure the needs of the serviceare met

DESIRABLE:

• An understanding of domestic violence

The closing date for receipt of completed applications is at12 noon onFriday 2nd October. Interviews will take place weeks commencing 19th October.