Refrigeration Shift Team Leader

Integral UK LTD; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading refrigeration services provider in London is looking for a Refrigeration Service Team Leader to support service engineers, manage operations, and ensure effective communication with clients. Candidates should have relevant supervisory experience in the Retail Refrigeration sector and possess strong technical knowledge. This position requires excellent communication skills and a proactive approach to service management.

Qualifications

• Relevant service supervision experience in the Retail Refrigeration sector.
• Ability to interface with clients and provide technical expertise.
• Good technical knowledge of RAC systems and equipment.

Responsibilities

• Provide technical and practical support to service engineers.
• Manage daily service operations and communications with clients.
• Ensure health and safety management of service operations.

Skills

Service supervision experience in Retail Refrigeration

Technical expertise in RAC systems

Interpersonal and communication skills

Proactive approach

Negotiation skills

Ability to work on own initiative

Microsoft Excel and Word

Education

City & Guilds 2078 / 2079 F-Gas Refrigerant Handling

City & Guilds 207 - Refrigeration & Air Conditioning

NVQ1, 2 & 3 - Refrigeration & Air Conditioning

Tools

Controls and Strategy experience

Chillers product courses

Job description

Refrigeration Service Team Leader – Harrods

To support the day / night site based Service engineers both technically and logistically. Ability to perform all engineers’ duties, participate in the OOH emergency stand by coverage. Quoting and securing additional reactive works and projects.

Main Duties and Responsibilities include:

• Technical and practical support to day / night shift service engineers
• Management and daily service operations of the store
• Health and Safety management of Site based service operations and staff
• Maintaining effective communication with contracted customers
• Recruitment of Service Engineer resource
• Interaction and support with Projects BU
• Create and maintain comprehensive technical documentation. Ie. F-Gas logs inc CO2 / Glycol / A2L.
• Ensure all engineering processes and decisions are well-documented.
• Client relationship management
• Provide regular updates on high profile jobs, risks, and issues to senior management.
• Work with office to help complete KPI deadlines on PPM’s and reactive.
• Prepare technical reports as required.
• Encourage and facilitate ongoing learning and skills development within the team.
• Identify potential risks and develop mitigation strategies.
• Identify opportunities for process improvements and innovations.
• Lead efforts to implement new tools, technologies, and methodologies.
• Communicate effectively with stakeholders, including clients, project managers.
• Translate technical concepts into non-technical terms for various audiences.
• Stock management, keeping critical parts and consumables at a good level.

ESSENTIAL SKILLS AND QUALIFICATIONS:

• Relevant service supervision experience in the Retail Refrigeration sector and service operations.
• Ability to interface with client and provide technical expertise
• Good technical knowledge of RAC systems and equipment
• Good commercial and negotiation skills
• Ability to operate on own initiative and as part of a team to effect attainment of agreed targets and objectives
• Ability to develop a good understanding of our customers business requirements and operations
• Proactive approach to all tasks undertaken – a ‘can-do’ attitude
• Excellent interpersonal and communication skills
• Ability to work overtime when required
• Good Working knowledge of Microsoft software including Excel and Word
• Time Served Refrigeration Engineer
• CITB Safety Passport.
• City & Guilds 2078 / 2079 F-Gas Refrigerant Handling
• City & Guilds 207 - Refrigeration & Air Conditioning.
• NVQ1, 2 & 3 - Refrigeration & Air Conditioning.
• Pressure Testing Competency.
• Specific Compressor Manufacturers Training Courses.
• Controls and Strategy experience
• Product courses on chillers beneficial
• Integral is an Equal Opportunities employer. We will act in a non-discriminatory way towards all potential and actual applicants during the recruitment on the basis of race, colour, ethnic origin, nationality, national origin, religion or belief, sex, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.