Refrigeration Performance Lead – Data & Governance

OCS Group; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

OCS UK & Ireland is seeking a Refrigeration Performance Manager to drive KPI performance and governance across refrigeration resources and partner delivery networks. The role acts as the intelligent client, providing data-led insights and ensuring contractual and safety compliance across operations.

Key duties include performance Monitoring, KPI development, data reporting, and governance across internal teams and suppliers.

Qualifications

• Strong refrigeration/FM experience with KPI and supplier performance management.
• Advanced data interpretation and reporting capability.
• Stakeholder management experience; ability to challenge internal and external partners constructively.
• Experience with CAFM systems and performance reporting.

Responsibilities

• Monitor and challenge performance of refrigeration teams and external suppliers.
• Develop KPI scorecards for internal and external delivery models.
• Analyse productivity, utilization, first-time fix, response and attendance metrics.
• Drive accountability through structured performance reviews.
• Support regional managers in addressing underperformance.
• Identify capability, resource and training gaps.
• Benchmark performance to promote best practice.

Skills

KPI management

Supplier performance

Data interpretation

CAFM

Reporting

Stakeholder management

Tools

CAFM

Job description

OCS UK & Ireland is seeking a Refrigeration Performance Manager to drive KPI performance and governance across refrigeration resources and partner delivery networks. The role acts as the intelligent client, providing data-led insights and ensuring contractual and safety compliance across operations.

Key duties include performance Monitoring, KPI development, data reporting, and governance across internal teams and suppliers.