Refrigeration Customer Engineer

ZipRecruiter; London; On-site; GBP 35,000 - 42,000; Full time

Job summary

Une entreprise leader dans le domaine des systèmes de gestion thermique recherche un technicien responsable de l'entretien et des réparations de ses produits. Le candidat doit établir une excellente relation avec les clients et gérer efficacement son emploi du temps. Ce rôle exige des qualifications en réfrigération ainsi que des compétences techniques robustes. L'entreprise offre un salaire compétitif, en fonction de l'expérience, et s'attend à un haut niveau de service et de communication.

Qualifications

• Compétences nécessaires dans la gestion des appels de service.
• Expérience précédente en service environnemental appréciée.
• Permis de conduire valide et propre exigé.

Responsibilities

• Effectuer tous les travaux conformément à la politique de sécurité de l'entreprise.
• Répondre aux appels de service assignés de manière professionnelle.
• Maintenir la communication avec l'équipe de planification sur l'état des travaux.

Skills

Excellentes compétences en service client

Compétences en informatique

Autonomie et gestion du temps

Education

NVQ Level 1 & 2 en Réfrigération et Climatisation

City and Guilds 2078 ou 2079 en Manipulation Sûre de Réfrigérants

Job description

Job Description

Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Basic Salary up to £42,000 dependent on experience

Responsibilities:

• Respond in a professional manner to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
• Create reports using FieldDB system and ensure regular synchronization.
• Report sales or service leads to the proper department via the correct process.
• Support company vision and management decisions.
• Use email and other Office based programs to maintain/enhance communications processes.
• Ensure that all Vertiv processes are followed.
• Keep company vehicle clean and properly maintained.
• Protect all tooling and company property issued.
• Work as part of the service team and support business needs.
• Take an active role in the callout rota.

Required/ Minimum Qualifications:

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

Additional / Qualifications:

• Excellent computer skills.
• Previous environmental service experience.
• Excellent customer service skills.
• Self-starter, ability to plan, organize and manage time effectively.
• Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed:

• 90%