Referrals & Engagement Coordinator

JR United Kingdom; Leeds; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading community service is seeking a Referral and Engagement Coordinator to support women affected by the justice system. The role involves welcoming clients with compassion, collaborating on referrals, and fostering external relationships to enhance support services. With a focus on trauma-informed care, the candidate should embody resilience and strong communication skills.

Benefits

Real Living Wage Employer

Additional day off on Birthday

Long Service Award

Comprehensive induction and training program

Unlimited counseling service through Employment Assistance Programme

Team member of the month awards

Refer a Friend Recruitment Bonus

5% employer contribution to NEST Pension

Learning & Development opportunities

Qualifications

• Driving license and access to a vehicle required.
• Ability to navigate a fast-paced environment.
• Experience in building connections and supporting others.

Responsibilities

• Support women starting their journey at Hope Street.
• Strengthen external relationships to grow referrals.
• Maintain trauma-informed and inclusive referral pathways.

Skills

Compassion

Resilience

Communication

Job description

Location: Southampton

Hours: 25 hours per week, 5 days per week. School hours available.

Posts: 2 part-time posts

Who we are

One Small Thing was founded in 2014 by prison philanthropist Lady Edwina Grosvenor, in response to the unacceptable levels of suicide, self-harm, and violence within women’s prisons in England, with the aim of achieving wholesale system change across the justice system, one small thing at a time.

Our name reflects the value of those small things – empathy, compassion, respect – and their combined power to make a big difference to the individual and to society as a whole.

Hope Street is an exciting, brand-new, purpose-built residential community-based service, designed in collaboration with women, for justice-involved women and their children in Hampshire. Trauma-informed by design, it will offer a safe and supportive environment where women and their children can access education, practical and therapeutic support, and activities that build confidence, self-esteem, and skills, providing the opportunity to build a fulfilling and happy life and play a meaningful role within society.

About the role

Are you passionate about creating life-changing opportunities for women affected by the justice system? Do you enjoy building genuine connections and helping others feel seen, heard, and understood? If so, this could be the perfect role for you.

As Referral and Engagement Coordinator, you’ll play a key role in supporting women as they begin their journey with Hope Street. You’ll help ensure they are welcomed with clarity, compassion, and care, and contribute to thoughtful, collaborative decisions around referrals. You’ll also be actively involved in strengthening external relationships, raising awareness of our work across the justice, housing, and community sectors, and helping to grow referrals from a wide range of partners.

This role is vital in helping us reach more women who could benefit from the support offered at Hope Street, and in ensuring our referral pathways remain responsive, inclusive, and trauma-informed.

You’ll need to be calm, resilient, and grounded in your approach, able to navigate a fast-paced environment while offering consistent, compassionate support to others.

You’ll be part of a dedicated team working to challenge the status quo and create safer, more hopeful futures for women and their children.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

A requirement of this role will be to have a driving licence, access to your own vehicle, and hold business car insurance.

We offer the following benefits:

• We are a Real Living Wage Employer
• An additional day off on your Birthday
• Long Service Award – extra holiday for 3+ years’ service
• A comprehensive induction and training programme
• An unlimited counselling service through our Employment Assistance Programme “OpenUp”, which you can also extend to 3 members of your family
• Team member of the month awards
• Refer a Friend Recruitment Bonus
• 5% employer contribution to your NEST Pension, increasing after one year's service
• Learning & Development opportunities relevant to each role