Referrals Coordinator

www.findapprenticeship.service.gov.uk - Jobboard; St. Austell; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dedicated support organization in Cornwall is looking for a Referrals Coordinator to help individuals facing complex challenges access safe accommodation and holistic support. The role involves supporting referrals, conducting risk assessments, and collaborating with external services. It offers a full-time permanent contract with opportunities for professional growth and various employee benefits, including generous annual leave and health perks.

Benefits

Generous annual leave

Pension contributions

Access to health care cash plan

Learning and development opportunities

Family support policies

Mental health support

Qualifications

• Ability to conduct effective risk assessments.
• Skills in trauma-informed, person-centered support.
• Capability to navigate challenging conversations.

Responsibilities

• Support individuals to refer into the New Horizons service.
• Work with people experiencing complex needs.
• Build strong links with external services.

Skills

Understanding of support needs and planning

Experience of risk assessing and management

Great communication skills

Accurate record keeping

Flexible approach to work

Ability to work under pressure

Resilience and adaptability

Tools

IT systems

Job description

About The Role

Are you passionate about making a real difference in people’s lives? This is an exciting opportunity to join our dedicated support team in Cornwall as a Referrals Coordinator within our New Horizons service in St Austell. You will play a vital role in helping individuals facing complex challenges access safe accommodation and holistic support.

Key Responsibilities:

- Support individuals to refer into the New Horizons service, primarily via phone and occasionally face-to-face in the community.
- Work with people experiencing complex needs such as substance misuse, mental ill-health, and domestic abuse.
- Provide trauma-informed, person-centred support and create tailored safety plans.
- Use creative communication and support planning approaches to meet individual needs.
- Conduct effective risk assessments and prioritise referrals based on urgency and risk.
- Build strong links with external services and providers to ensure comprehensive support.
- Navigate challenging conversations with empathy and professionalism.
- Work flexibly, including late shifts and some weekends, to meet client needs.
- Maintain accurate records and manage referrals using IT systems confidently.

Why Join LiveWest?

At LiveWest, we believe in empowering people to live safe, independent lives. In this role, you will be part of a compassionate and forward-thinking team that values innovation, inclusivity, and trauma-informed care. You will have the opportunity to make a meaningful impact every day, working in a supportive environment that encourages professional growth and collaboration. If you are ready to bring your empathy, resilience, and creativity to a role that truly matters—this is your chance.

This role is being offered on a full time, permanent basis, working 37 hours per week, over 5 days to include weekend working.

Please Note: For internal colleagues, this role may also be considered as a secondment opportunity.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

About The Candidate

To be successful in your application for the role of Coordinator - Referrals, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

- Have an understanding of support needs and support planning.
- Have experience of risk assessing and risk management.
- Be a great communicator with the ability to build a rapport.
- Have accurate record keeping and good computer skills.
- Confident in lone working and be a good team player.
- Have a flexible approach to work.
- Be able to work under pressure and meet deadlines.
- Be resilient and adaptable.
- Have an open, friendly personality and the ability to maintain a positive attitude in challenging situations.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

About The Company

Our Reward and Benefits:

- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.


About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.