Referrals Coordinator

Kisimul Group Limited; Cambridgeshire and Peterborough; Remote; GBP 27,000; Full time

Job summary

A leading care provider in the UK seeks a Referrals Coordinator to manage referral processes and ensure seamless communication between clients and services. Key responsibilities include evaluating referrals, coordinating assessments, and adhering to compliance standards. Ideal candidates will have excellent communication, organizational skills, and attention to detail. This remote position may require travel when necessary and offers a salary of £27,000.

Qualifications

• Effective verbal and written communication with diverse groups.
• Managing multiple tasks, prioritizing, and meeting deadlines.
• Accurate data entry and record-keeping.

Responsibilities

• Evaluating incoming referrals for suitability.
• Arranging and scheduling assessments.
• Maintaining consistent communication with referrers and clients.
• Accurate documentation of referral information.
• Adhering to organizational policies and relevant regulations.
• Providing administrative support to clinical staff.
• Tracking referral pathways and analyzing data.
• Offering guidance on services and referral processes.
• Troubleshooting referral-related issues.

Skills

Excellent communication skills

Organizational and time management skills

Attention to detail

Problem-solving skills

Empathy and interpersonal skills

Proficiency in relevant IT systems

Job description

About The Role

Job Role - Referrals Coordinator

Location - Remote with travel when required

Salary - £27,000

Role Overview

The referral coordinator manages the process of connecting complex adults or children with appropriate services within the Kisimul portfolio. This role involves reviewing referrals, gathering necessary information, coordinating assessments, and ensuring smooth communication between all parties involved. They will also maintain accurate records and may be involved in data analysis and reporting.

Key Responsibilities

• Receiving and reviewing referrals: Evaluating incoming referrals to determine suitability for the services and gathering additional information as needed.
• Coordinating assessments: Arranging and scheduling assessments or appointments with relevant providers or teams.
• Communication and liaison: Maintaining clear and consistent communication with referrers, clients, and service providers through phone and email.
• Record keeping and data management: Accurately documenting referral information, ensuring data is recorded on the CRM system and Kisimul Business Development SharePoint.
• Ensuring compliance: Adhering to organizational policies, procedures, and relevant regulations, including data protection and confidentiality.
• Supporting clinical and operational teams: Providing administrative support to clinical staff, including preparing referral information, facilitating case allocation, and managing referral data and outcomes.
• Monitoring and evaluation: Tracking referral pathways, analyzing data on volume and outcomes, and identifying areas for improvement.
• Providing information and support: Offering guidance to parents, referrers, and stakeholders regarding services and referral processes.
• Problem-solving: Troubleshooting issues related to referrals, such as delays, incomplete information, or discrepancies.

About You

• Excellent communication skills: Effective verbal and written communication with diverse individuals and groups.
• Organizational and time management skills: Managing multiple tasks, prioritizing, and meeting deadlines.
• Attention to detail: Accurate data entry and record-keeping.
• Problem-solving skills: Identifying and resolving referral-related issues.
• Knowledge of relevant systems and procedures: Understanding of the referral process, regulations, and organizational systems.
• Empathy and interpersonal skills: Sensitivity and understanding when interacting with clients and stakeholders.
• Proficiency in relevant IT systems: Experience with databases, spreadsheets, and software used for managing referrals.

About Kisimul Group

We are an “outstanding” care provider committed to ensuring each individual we support enjoys a meaningful life. Our ethos is rooted in dignity, respect, and kindness, placing individual needs, values, aspirations, and outcomes at the heart of everything we do. Our support teams play an essential role in supporting operations as we continue to grow.

Apply

• Share Vacancy on Facebook
• Share Vacancy on X
• Share Vacancy on LinkedIn
• Send Vacancy to a friend