Referrals & Assessment Coordinator

NHS; United Kingdom; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading care organisation in the UK is seeking a motivated Referrals & Assessment Coordinator to manage the referrals process and ensure a positive experience for prospective residents. The role involves administration support, liaising with stakeholders, and promoting service excellence within a dedicated team. Applicants should have strong organisational and communication skills. This position offers home-based working with regular visits to various service locations.

Qualifications

• Experience in administrative support and customer service roles.
• Ability to liaise with stakeholders at all levels.
• Strong organisational skills and attention to detail.

Responsibilities

• Support the referrals process and manage administration tasks.
• Liaise with external providers and stakeholders effectively.
• Ensure a smooth and positive journey for prospective residents.

Skills

Organisational skills

Communication skills

Customer service orientation

Education

Experience in relevant field

Job description

Overview

Job summary

Helping you thrive and be your best with Inspire Neurocare!

We have an exciting opportunity for Referrals & Assessment Coordinator to join our experienced and dedicated teams at Inspire Neurocare.

This is an exciting time to join us, as we continue to grow and strengthen our services during a positive period of change, focusing on what we do best delivering outstanding care.

Every day at Inspire Neurocare presents an opportunity to make an impactful contribution, advance your skills and contribute innovative ideas. Our team is driven, empowered and committed to excellence, believing that through collaboration, any goal can be achieved.

Joining our team means becoming part of a supportive, forward-thinking organisation where collaboration, compassion and clinical excellence go hand in hand. We believe that every person\'s journey is unique, and we are committed to delivering tailored services that truly make a difference.

Join us and become part of an organisation where your contributions shape meaningful outcomes.

Main duties of the job

We have an exciting opportunity for a motivated and organised Referrals & Assessment Coordinator to join our experienced and dedicated teams at Inspire Neurocare. This role will be primarily home-based but with regular visits to each of the four services and the Support Office in Luton. We welcome applications from candidates who live within a reasonable commuting distance to any of our four homes.

The Referrals & Assessment Coordinator will ensure that every prospective resident, family member and all external stakeholders experience a smooth, positive and professional journey with us from first enquiry through to admission.

You will play a vital part in supporting the referrals process, managing complex administration tasks and working closely with external providers and stakeholders. You will help streamline the customer journey, ensuring that all enquiries are managed with efficiency, care and attention to detail.

Reporting into the Chief Executive Officer, this is a great opportunity to work alongside an exceptional management team to ensure the success of first-class homes within the Inspire Neurocare group. You will provide valuable administrative support helping and supporting them to maximise sales and increase occupancy of the homes.

We are looking for someone who can liaise with all stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.

About us

Hamberley Neurocare is now Inspire Neurocare. The same specialist teams and services, delivering high-quality neurological rehabilitation and complex care. Inspire Neurocare offer life-changing neurorehabilitation and specialist nursing care for adults with complex needs. We believe in empowering individuals to lead meaningful and fulfilling lives. At Inspire Neurocare we place the people we support at the heart of our service and shape our specialist care and rehabilitation around their unique needs. We place the highest value on our residents and our employees alike. Every day at Inspire Neurocare presents an opportunity to make an impactful contribution, advance your skills and contribute innovative ideas. Our team is driven, empowered and committed to excellence, believing that through collaboration, any goal can be achieved. Join us and become part of an organisation where your contributions truly make a difference.

Details

Date posted: 19 September 2025

Pay scheme: Other

Salary: Depending on experience up to £45,000 per annum depending on experience

Contract: Permanent

Working pattern: Full-time, Home or remote working

Reference number: L0118-005154

Job locations

• Hart House Business Centre
• Kimpton Road
• Luton
• LU2 0LA
• Inspire Neurocare Ltd, 195 Oldbury Road, Worcester, WR2 6AS
• Hamberley Neurocare Camberley, 361 Fernhill Road, Farnborough, Hampshire, GU14 9EN
• Hamberley Neurocare, Bradley Way, Beggarwood, Basingstoke, RG23 7GF
• Hamberley Neurocare Southampton, Hurst Way, Nursling, Southampton, SO16 0AZ

Employer details

Employer name: Hamberley Neurocare

Address: Hart House Business Centre, Kimpton Road, Luton, LU2 0LA

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Disclosure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.