Referral Coordinator - Team Lead | Essex Partnership University NHS Foundation Trust

Essex Partnership NHS Foundation Trust; Ivy Chimneys; On-site; GBP 15,000 - 20,000; Part time

Job summary

A public health service provider in Ivy Chimneys is seeking a part-time Referral Coordinator to support the clinical team in processing referrals and managing staff. The ideal candidate will possess strong administration, interpersonal, and organisational skills, and be proficient in Microsoft Office applications. This role offers a flexible working arrangement and the chance to join a supportive healthcare environment.

Benefits

NHS discounts for staff

Season Ticket Loans

Excellent Training facilities

Flexible working options

Salary Sacrifice schemes available

Qualifications

• Experience in administration, with excellent interpersonal and organisational skills.
• Computer skills with proficiency in Microsoft Office applications.
• Willingness to support patient care and handle sensitive situations.

Responsibilities

• Support the clinical team in processing referrals.
• Manage band 3 staff effectively.
• Provide comprehensive administrative services to clinical functions.
• Ensure accurate recording of activities using trust information systems.
• Cover for absence across services as needed.

Skills

Excellent administration skills

Interpersonal skills

Organisational skills

Computer literacy

Flexible approach to work

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

West Essex Community Health Services have a part time vacancy as Referral Coordinator within the Care Coordination Centre based at St Margaret's Hospital Epping.

An exciting opportunity has arisen to join us as Referral Coordinator within the Care Coordination Centre for 22.5 hours per week.

Responsibilities

• Supporting the clinical team to screen and process referrals for the CCC.
• Line management of band 3 staff.
• To work as a member of the WECHS Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested.
• To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust’s localities.
• The Administration Assistant will ensure the timely and accurate recording of all activity across services using trust information systems.
• The postholder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

Qualifications and Skills

• Experience with an excellent level of administration, interpersonal and organisational skills.
• Computer literate with experience of Microsoft Word, Excel and Outlook.
• Full training on the various systems used will be provided.

Requirements and Personal Attributes

• A positive and compassionate approach to supporting patient care.
• Ability to undertake face-to-face contact and telephone calls from patients; administrative work may be distressing due to the nature of services.
• Professional, efficient, friendly and polite manner; able to build effective working relationships and be approachable and accessible with a flexible approach to work.
• Self-motivated and enthusiastic with a desire to pursue an administrative career in the NHS.

About the Employer and Benefits

• EPUT values of Care, Learn and Empower.
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• Opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

Working Arrangements

• The Trust supports and actively encourages flexible working for all employees; ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of employment.
• Join our Staff bank.
• What is Staff Bank? Our EPUT NHS staff bank hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings.
• All permanent staff are automatically enrolled onto the staff bank; the option is there if you wish to work additional shifts.
• If joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Additional Information

Please see attached Job Description and Person Specification for a more detailed look at this vacancy.

*Please note this vacancy may close early should a sufficient number of applications be received*

This advert closes on Wednesday 24 Sep 2025