Referral Co-ordinator | Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust; Wokingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organisation located in Wokingham is seeking staff to handle incoming referrals and ensure accurate processing on clinical platforms. The role requires excellent communication skills and the flexibility to work both from home and in the office. The candidate will be part of a team committed to providing high-quality care and must be capable of managing distressing circumstances while being empathetic towards clients.

Benefits

Flexible working options to support work-life balance

27 days’ annual leave

Generous NHS pension scheme

Learning and career development opportunities

Cycle to Work scheme

Wellbeing tools and services

Discounts at various retailers and restaurants

Support networks for diversity and inclusion

Generous parental leave

Free parking across Trust sites

Qualifications

• Excellent written and verbal communication skills are necessary.
• Ability to empathise and be supportive and sensitive to the needs of others.
• Accurate data inputting skills are crucial.
• Enthusiastic and flexible approach is essential.
• Must be able to work from home and in the office as required.

Responsibilities

• Receive incoming Health, Social and Children's Mental Health referrals.
• Record referrals accurately and efficiently on RIO and Adastra.
• Ensure incoming referrals are processed in a timely manner.
• Answer the telephone and provide requested information.
• Demonstrate good communication skills and effective team working.

Skills

Excellent written and verbal communication skills

Ability to empathise and be supportive

Accurate data inputting skills

Enthusiastic and flexible approach

Job description

Overview

We are based at Wokingham Hospital, and process referrals for community services. These referrals come by either phone or email and are processed onto a clinical platform creating a referral for the relevant service. Referrals received by phone are taken by administrators and these calls can also be for Adult Social Care, Children’s Mental Health and general enquiries. Email referrals are managed by a Triage Team who pre screen and pass the referrals to a processing queue managed by administrators. The service operates between 08.00-18.00 Monday to Friday on a variety of shifts for example 8am-4pm and 10am-6pm. This post will require staff to be able to attend the office at Wokingham Hospital, Berkshire RG41 2RE. There may be some opportunities for hybrid working after initial training, but staff are still required to work from the office based in Berkshire and at short notice. Candidates must have a compatible home internet provider; Hyperoptic is not compatible with our soft phone system. Basic IT equipment will be provided.

Responsibilities

• Receive incoming Health, Social and Children’s Mental Health referrals for community services, collecting supporting information from the referrer, client, and other agencies to complete the relevant contact assessment.
• Record referrals accurately and efficiently on RIO and Adastra (clinical platforms).
• Ensure incoming referrals are processed in a timely manner and signposted onto the appropriate service.
• Answer the telephone and provide caller with information requested / record referral details for processing.
• Demonstrate good communication skills and effective team working.
• Attend all statutory and mandatory training required for this role.

Organisation

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Values

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Benefits

• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• Cycle to Work and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Essential criteria

• Excellent written and verbal communication skills
• Ability to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances.
• Accurate data inputting skills
• Enthusiastic and flexible approach
• Be able to work from home and in the office as required (may be required at short notice to attend the office)

Further information

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Jacqueline Raeon 0300 365 1234 or email: [e-mail] who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

This advert closes on Sunday 21 Sep 2025