Referral Co-ordinator

Integrated Care System; Plymouth; On-site; GBP 24,000 - 26,000; Part time

Job summary

A healthcare service provider in Plymouth is seeking a Band 3 Referral Co-ordinator to provide administrative support within a multi-professional team. This role involves liaising with various services, maintaining records, and ensuring customer-focused service delivery. Ideal candidates should have relevant administrative qualifications and experience working with diverse health and social care needs. This position is part-time at 30 hours per week with a competitive salary range of £24,071 - £25,674 pro rata.

Benefits

Staff development programs

Flexible working environment

Diversity and inclusion initiatives

Qualifications

• Experience in administrative environments, health or social care.
• Background in referral management.
• Experience working with vulnerable and older adults.

Responsibilities

• Liaise with services to organize actions for individual needs.
• Provide administrative support and deliver client-focused service.
• Document customer contacts accurately and maintain records.

Skills

Decision-making

Problem resolution

Effective communication

Data entry

Organizational skills

Teamwork

Education

Vocational qualification level 3 in administrative subject

Level 2 Literacy and Numeracy

Diploma in health and social care or customer services

Tools

Microsoft Office

Care First 6

Systmone

Job description

30 hours per week, including weekend and bank holiday cover as part of the rota.

Salary will be £24,071 - £25,674 pa, pro rata.

We are pleased to announce that Discharge to Assess has an exciting opportunity within our Business and Administration Team for a band 3 Referral Co-ordinator. This role is key in helping us to continue to provide and develop a responsive service supporting complex discharges into Home First or Bedded pathways.

We are looking for a flexible individual who meets the essential criteria in the job description. Our Referral Co-ordinator needs to bring enthusiasm and show aptitude for change.

This employment opportunity will provide experience working collaboratively with key partner organisations and clinicians within a multi-professional team.

Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the Direct Gov website for more information regarding eligibility.

Note: Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are received. We recommend submitting your application early.

All Livewell staff are expected to work across a 7-day service.

Main duties of the job

The DTA team is a multi-professional team with skills from health and social care backgrounds. DTA pathways offer opportunities for assessments and intermediate care outside of hospital following acute episodes of illness. The team aims to work in a personalised way, enabling and empowering people to self-manage their needs, responding in crisis situations and providing assessment and interventions to help people remain in their homes during recovery.

The team primarily accepts referrals from University Hospital Plymouth and the Local Care Centre, with clients having diverse health and social care needs.

The post holder will:

• Liaise with a wide range of services and agencies, working in partnership to organise actions to meet individual needs, confirming plans and booking reviews.
• Provide effective administrative support and deliver a client-focused service promoting good customer relationships.
• Be responsible for daily administrative tasks such as maintaining records, minute taking, and data inputting.

About us

Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

Guided by values of kindness, respect, inclusivity, ambition, responsibility, and collaboration, we focus on transforming services sustainably while empowering staff and those we serve.

We involve patients, families, and carers in shaping care, aiming to deliver the right care at the right time and place. We prioritize staff development through protected CPD time, training, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs support smooth onboarding.

We value diversity and encourage applications from all community sections, including armed forces, mental health, neuro-diverse conditions, and learning disabilities. Support for reasonable adjustments during the application process is available from the Recruiting Manager.

Job responsibilities

Management of service:

• Receive referrals mainly from UHP or LCC, acting as the first point of enquiry.
• Book and monitor referrals into the service.
• Share information with relevant services and agencies to implement customer plans, including reablement therapy, nurses, and specialists.
• Complete and send referrals for planned resources.
• Provide advice and information to customers and professionals within your scope.
• Document all customer/service contacts accurately.
• Ensure customer plans are implemented, monitor actions, and address issues with team leaders.
• Maintain accurate patient records and collect statistical data as per policies.
• Support communication systems within the team.
• Respond to queries via phone, email, and written correspondence.
• Utilize electronic systems like Microsoft Office and patient record systems effectively.
• Ensure timely delivery of office support services.
• Comply with Data Protection and safeguarding policies.

Communication:

• Communicate relevant information daily to services such as GPs, nurses, care agencies, and families, using appropriate and confidential methods.
• Remain flexible to urgent requests, ensuring efficient service delivery.

Organisational:

• Prioritize workload to meet deadlines in a predictable environment.
• Maintain documentation in systems like Care First 6, iPM, and ePEX, adhering to legislation and policies.
• Report system faults and support team operations.
• Support health and safety policies, including incident reporting.

Clinical:

• Seek advice and supervision to ensure appropriate customer plan execution.
• Ensure informed consent is obtained, overcoming barriers like sensory or cognitive impairments.
• Coordinate with health and social care colleagues to meet rehabilitation and care needs.
• Assist with equipment and minor adaptations assessments.
• Keep comprehensive and current customer records.
• Engage in personal development and training, including supervision and appraisals.
• Support new team members and demonstrate activities to less experienced staff.
• Process invoices timely and manage stock supplies.
• Undertake surveys or audits as directed.

Person Specification

Qualifications

• Vocational qualification level 3 in administrative subject or equivalent experience.
• Level 2 Literacy and Numeracy.
• Diploma in health and social care or customer services.

Knowledge

• Proficiency in software applications like Word and Excel.
• Understanding of office procedures, confidentiality, and data protection.
• Ability to build effective relationships and use systems like CF6 and Systmone.
• Understanding of MDT working.

Experience

• Decision-making and problem resolution skills.
• Experience in administrative environments, health or social care, and referral management.
• Experience working with vulnerable and older adults.

Other requirements

• Flexibility to support team and system demands.

Skills

• Accurate writing, typing, data entry, and telephone skills.
• Effective verbal and written communication.
• Work prioritization and teamwork skills.
• Initiative, organization, and adaptability.
• Analytical and problem-solving skills.
• Ability to produce reports and handle sensitive information tactfully.