Referral Booking Team Clerk | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust

Queen Elizabeth Hospital King's Lynn; King's Lynn; On-site; GBP 20,000 - 30,000; Full time

Job summary

A regional healthcare provider in King's Lynn is seeking an organized individual to join its 2WW Referral Booking Team. The ideal candidate will have strong IT skills, especially in Microsoft Office, and excellent communication abilities. Responsibilities include managing outpatient bookings and processing referrals. This is an exciting opportunity to be part of a transformative period in healthcare services with a new hospital opening in 2031.

Qualifications

• Ability to work systematically and independently.
• Friendly and conscientious demeanor.
• Proficient in Microsoft Office.

Responsibilities

• Operate the Trust’s booking process.
• Ensure optimal use of outpatient clinics.
• Register and process outpatient referral letters.
• Assist the 2WW Cancer Referral Coordinator.

Skills

Organizational skills

Communication skills

IT skills

Attention to detail

Tools

Microsoft Office

Job description

Our dedicated team is seeking to recruit an organized and methodical individual to join our busy 2WW (2-week wait) Referral Booking Team.

As the successful candidate, you will have the ability to work systematically and independently, be friendly and conscientious, and possess excellent communication skills. Attention to detail is crucial, as is the ability to remain calm under pressure.

The role involves computer-based work, so good IT skills and proficiency in Microsoft Office are essential.

Your responsibilities will include:

1. Operating the Trust’s booking process, including administration of outpatient waiting lists and scheduling new 2WW outpatient appointments.
2. Ensuring optimal use of outpatient clinics and compliance with relevant policies and procedures.
3. Operating the national e-Referral system to ensure capacity is utilized effectively and efficiently.
4. Registering and processing outpatient referral letters received through various means into the hospital.
5. Following established procedures in accordance with Caldicott recommendations, Health Records Management, and Patient Administration Policy.
6. Assisting the 2WW Cancer Referral Coordinator with processing referrals.

There has never been a more exciting time to join TeamQEH. We are working on a once-in-a-generation opportunity to build a new state-of-the-art hospital opening in 2031/32, alongside a significant digital transformation project.

Our new electronic patient record (EPR), set to replace paper records from 2026, will improve safety and coordination of care at The Queen Elizabeth Hospital and beyond.

We serve approximately 331,000 people across west and north Norfolk, North Cambs, and South Lincs with a comprehensive range of specialist, acute, obstetric, and community services.

We are an ambitious organization committed to our values of kindness, wellness, and fairness. We strive for continuous improvement, as reflected in our recent 'Good' rating in the 2024 CQC maternity inspection. We are proud to be a place for learning and growth through recognized apprenticeships and training programs.

We value our 4,000 staff and volunteers, fostering a community atmosphere and positive team spirit. Our facilities include approximately 530 beds across 33 wards, modern training facilities, award-winning centers, and a talented team dedicated to excellence. We love working here and believe you will too.

Please see the attached job description and person specification for further information about this role.

This advert closes on Wednesday, 9 July 2025.