Reference Data Services Senior Manager

Citigroup Inc.; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial institution seeks an experienced Senior Manager for its Belfast operations. The role focuses on overseeing the Document Operations team, ensuring high-quality service, and driving strategic initiatives. Applicants should have extensive management experience and a strong understanding of operational processes in a banking environment.

Benefits

Generous holiday allowance starting at 27 days plus bank holidays

Private medical insurance

Employee Assistance Program

Pension plan

Paid parental leave

Discretional annual performance related bonus

Special discounts for employees, family, and friends

Access to learning and development resources

Qualifications

• Extensive experience in operational management required.
• Proven ability to handle senior management interactions.
• Strong knowledge of Citi's products and services.

Responsibilities

• Manage the Document Operations team for legal documentation.
• Drive quality control and support process improvements.
• Oversight of daily operations and escalation management.

Skills

Stakeholder management

Operational processes knowledge

Change implementation

Communication skills

Team management

Data analysis

Education

Bachelor's degree

Master's degree

Job description

Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team Overview:

The Reference Data Services Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval. This role is for an experienced operational manager with a strong record of accomplishment of delivering high quality service to internal and external clients of a large banking services organization. In addition to the day to day management of the Data and Regulatory Documentation Operations team.

Key areas of focus for data and regulatory Documentation Operations will include:

What you'll do:

• Regional Management responsibilities for the Document Operations team; which supports the legal documentation of 70+ Citi legal entities.

• Work with trainer on the execution of the training program for new staff in the region.

• Development and process roadmaps to improve the performance of team in the region.

• Drive data quality control- data managed is used throughout the Bank by 20+ downstream systems therefore ensuring quality control over the firm’s central data repository for Legal agreements is paramount.

• Support critical, time sensitive, process which directly impacts timeliness of Clients experience

• Target driven management of processing group with emphasis on innovation and productivity

• Ensure that client interaction is responsive, effective and professional at all times. Role will be primary escalation and will have extensive interaction with other departments.

• Oversight of daily control function; ensuring key legal data is accurately sent to trade capture, risk, and collateral systems.

• Investigation and resolution of queries from trading desks, legal, compliance, Operations and requestors.

• Ownership of all MCA results of direct reports. Full involvement in internal and external audits

• Act as a point person and representative of MDO for the region

• Manage and develop a high-performing team, ensuring accountability and performance.

• Drive projects from initiation to completion and responsible for the results of junior team members.

• Analyze data to create actionable insights for global improvement.

• Partner with global stakeholders to align on strategic initiatives.

• Present performance and strategic recommendations to executive leadership.

What we need from you:

• Solid and extensive experience

• Extensive knowledge operational processes and challenges

• Demonstrated experience of managing Operational team and People management skills

• Stakeholder management skills including escalation resolution.

• Experience of working within a shared services function with a diverse client base

• Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)

• Strong knowledge of the Citi environment, understanding of products and services offered to clients

• Proven ability to interpret and implement change

• Knowledge and experience of the technologies and processes used in Citi

• Considerable experience of dealing with senior management in a multi-function environment

• Extensive experience in control/risk, Audit, Compliance or with external regulatory bodies

• Bachelor’s/University degree, Master’s degree preferred

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

**CLOSING DATE FOR APPLICATIONS: 4 JULY 2025**

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Job Family Group:

Operations - Services

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Job Family:

Reference Data Services

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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