Reference Data Services Senior Analyst

Citi; Belfast; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A global financial institution is looking for a Reference Data Services Manager in Belfast. This role requires full leadership responsibility over a local team and managing complex requests, ensuring excellent communication with stakeholders. The ideal candidate should possess strong communication and negotiation skills as well as solid professional experience. This position offers a competitive salary and extensive benefits, including a hybrid working model.

Benefits

Generous holiday allowance (starting at 27 days)

Discretionary annual performance-related bonus

Private medical insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts

Access to learning and development resources

Qualifications

• Ability to negotiate with external parties.
• Experience in managing and leading teams.
• Excellent communication and diplomacy skills.

Responsibilities

• Lead and manage the local team, impacting global operations.
• Handle complex requests and escalations.
• Lead project calls and communicate effectively with stakeholders.

Skills

Persuasion and influencing skills

Excellent communication skills

Experience with Microsoft applications

Solid relevant professional experience

Job description

Overview

Are you looking for a career move that will put you at the heart of a global financial institution? By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role Overview

The Reference Data Services Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

What you'll do

• Exercises leadership and supervisory responsibility over local team and may include global impact as well.
• May be involved in evaluating subordinates' performance and making recommendations for staffing, promotions, terminations, etc.
• Responsible for escalation management and handling complex types of requests.
• Responsible for leading calls with stakeholders, team members and management. As an AVP, the candidate will be responsible for leading projects from start to finish and communicating results to seniors.
• Recommends new work procedures with broader scope of impact. Deals with variable (occasionally complex) issues with substantial potential impact.
• Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning.
• Must maintain excellent communication and relationships with stakeholders across the firm.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we need from you

• Persuades and influences others through communication and diplomacy skills; ability to negotiate with external parties.
• Excellent communication skills
• Experience with Microsoft suite of applications
• Solid and relevant professional experience

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Closing date for applications: 10 October 2025

Job Family Group: Operations - Services

Job Family: Reference Data Services

Time Type: Full time

Accessibility: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.