Reentry Case Manager

Coordinated Care Services, Inc.; Rochester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading organization is seeking a Reentry Case Manager to provide essential case management services within a supportive environment. This full-time position involves assisting clients returning to the community from incarceration, fostering relationships, and connecting them to necessary resources, promoting stability and growth.

Benefits

140 hours PTO in the first year

10 paid holidays, 2 personal days, 1 floating holiday

Health Insurance on Day 1

Employer-paid Bronze plan

401(k) plan with employer match

Qualifications

• Ideal for someone understanding the power of second chances.
• Comfortable navigating systems and community resources.
• Ability to engage individuals with mental health challenges.

Responsibilities

• Manage a caseload of 40 to 50 clients.
• Coordinate services with community partners.
• Develop individualized service plans.

Skills

Rapport building

Communication skills

Organizational skills

Analytical thinking

Familiarity with community resources

Cultural humility

Adaptability

Job description

Salary: $24.50-$27.50/hour
Schedule: 35 hours/week | Full-Time | Hourly

Job Summary

This position provides person-centered case management services to individuals returning to the community from incarceration, as part of Delphi Rise’s Monroe County Reentry Program. Our approach is grounded in dignity, respect, and belief in each person’s potential. We walk alongside clients as they rebuild their lives, offering support with housing, employment, health care, and healing.

At Delphi Rise, we don’t define people by their past. We focus on building trusted relationships that foster growth, reduce barriers, and strengthen community connections because we know that no one can do it alone. Through our reentry program, we support individuals in creating a future defined by stability, purpose, and hope.

Essential Duties and Responsibilities

Additional duties may be assigned.

• Manage a caseload of 40 to 50 clients, supporting access to benefits, employment, treatment, housing, childcare, healthcare, identification documents, and other critical services.
• Coordinate services in collaboration with the New York State Department of Corrections and Community Supervision (Parole), Monroe County Probation, local courts, and community partners.
• Maintain accurate and timely case notes and client records.
• Develop individualized service plans that align with each client’s goals and needs.
• Facilitate or arrange support groups such as Cognitive Behavioral Therapy, parenting education, domestic violence support, and anger management.
• Conduct biweekly follow-up contacts with all assigned clients.
• Actively participate in Monroe County Reentry Task Force meetings.
• Provide services on-site at the Parole Office one to two days per week.
• Perform other duties as assigned by management.

Supervisory Responsibilities

This role does not include supervisory responsibilities.

Qualifications

We welcome all relevant personal and professional experiences. This role is ideal for someone who understands the power of second chances, is comfortable navigating systems, and is passionate about walking with people through both setbacks and successes as they reclaim their place in the community.

Knowledge, Skills, and Abilities

• Ability to build rapport and effectively engage individuals with serious mental health challenges or criminal justice involvement.
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Analytical thinking to assess needs, prioritize actions, and solve problems.
• Familiarity with community resources that meet diverse client needs.
• Ability to work independently while contributing positively to a team environment.
• Cultural humility and comfort working in diverse environments.
• Adaptability and a good sense of humor.
• Proficiency with computers, including web-based data systems.
• Valid driver’s license with a clean driving record. Occasional travel required for meetings, appointments, and community events.

Benefits Overview

Paid Time Off

• 140 hours (20 days) PTO in your first year
• 10 paid holidays, 2 personal days, and 1 floating holiday

Health Insurance

• Medical coverage on Day 1 through Excellus BCBS
• 100% employer-paid Bronze plan for individuals and families
• Health Reimbursement Account (HRA) contributions up to $3,600
• Coverage through MetLife
• Employer contribution toward dental premiums

Income Protection

• Employer-paid life and AD&D insurance (up to $100,000)
• Optional life and disability plans available

Additional Benefits

• Flexible Spending Accounts for health and dependent care
• 401(k) plan with employer match (eligibility begins at 6 months; match begins at 1 year)

Work Environment & Physical Demands

Equipment Used

Regular use of computers/iPads, printer, copier, scanner, fax, phone, shredder, and calculator.
Software includes Microsoft Office: Word, Excel, Outlook, PowerPoint, and Access.

Mental and Visual Demands

Moderate attention required for administrative tasks, data entry, and client documentation. Some analysis and decision-making needed within established procedures.

Physical Requirements

The role involves frequent sitting, standing, walking, talking, hearing, and repetitive hand motions. Occasional pushing or pulling. No heavy lifting (under 5 pounds).

Environmental Conditions

Some off-site work may be required to meet with clients or attend community events. This may include exposure to inclement weather or travel to partner agency locations.

Equal Opportunity Employer

Delphi Rise is proud to be an equal opportunity employer. We are committed to creating a workplace where everyone can thrive. Accommodations are available upon request throughout the hiring process.

Contact Information:

Alyssa Knowlton, Reentry [e-mail]

Organization: Delphi Rise

Posting Start: 2025-06-19

Location: Rochester

Job Title: Reentry Case Manager

Posting End: 2025-08-29

A Brief Job Description:

Salary: $24.50-$27.50/hour
Schedule: 35 hours/week | Full-Time | Hourly

Job Summary

This position provides person-centered case management services to individuals returning to the community from incarceration, as part of Delphi Rise’s Monroe County Reentry Program. Our approach is grounded in dignity, respect, and belief in each person’s potential. We walk alongside clients as they rebuild their lives, offering support with housing, employment, health care, and healing.

At Delphi Rise, we don’t define people by their past. We focus on building trusted relationships that foster growth, reduce barriers, and strengthen community connections because we know that no one can do it alone. Through our reentry program, we support individuals in creating a future defined by stability, purpose, and hope.

Essential Duties and Responsibilities

Additional duties may be assigned.

• Manage a caseload of 40 to 50 clients, supporting access to benefits, employment, treatment, housing, childcare, healthcare, identification documents, and other critical services.
• Coordinate services in collaboration with the New York State Department of Corrections and Community Supervision (Parole), Monroe County Probation, local courts, and community partners.
• Maintain accurate and timely case notes and client records.
• Develop individualized service plans that align with each client’s goals and needs.
• Facilitate or arrange support groups such as Cognitive Behavioral Therapy, parenting education, domestic violence support, and anger management.
• Conduct biweekly follow-up contacts with all assigned clients.
• Actively participate in Monroe County Reentry Task Force meetings.
• Provide services on-site at the Parole Office one to two days per week.
• Perform other duties as assigned by management.

Supervisory Responsibilities

This role does not include supervisory responsibilities.

Qualifications

We welcome all relevant personal and professional experiences. This role is ideal for someone who understands the power of second chances, is comfortable navigating systems, and is passionate about walking with people through both setbacks and successes as they reclaim their place in the community.

Knowledge, Skills, and Abilities

• Ability to build rapport and effectively engage individuals with serious mental health challenges or criminal justice involvement.
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Analytical thinking to assess needs, prioritize actions, and solve problems.
• Familiarity with community resources that meet diverse client needs.
• Ability to work independently while contributing positively to a team environment.
• Cultural humility and comfort working in diverse environments.
• Adaptability and a good sense of humor.
• Proficiency with computers, including web-based data systems.
• Valid driver’s license with a clean driving record. Occasional travel required for meetings, appointments, and community events.

Benefits Overview

Paid Time Off

• 140 hours (20 days) PTO in your first year
• 10 paid holidays, 2 personal days, and 1 floating holiday

Health Insurance

• Medical coverage on Day 1 through Excellus BCBS
• 100% employer-paid Bronze plan for individuals and families
• Health Reimbursement Account (HRA) contributions up to $3,600

Dental & Vision

• Coverage through MetLife
• Employer contribution toward dental premiums

Income Protection

• Employer-paid life and AD&D insurance (up to $100,000)
• Optional life and disability plans available

Additional Benefits

• Flexible Spending Accounts for health and dependent care
• 401(k) plan with employer match (eligibility begins at 6 months; match begins at 1 year)

Work Environment & Physical Demands

Equipment Used

Regular use of computers/iPads, printer, copier, scanner, fax, phone, shredder, and calculator.
Software includes Microsoft Office: Word, Excel, Outlook, PowerPoint, and Access.

Mental and Visual Demands

Moderate attention required for administrative tasks, data entry, and client documentation. Some analysis and decision-making needed within established procedures.

Physical Requirements

The role involves frequent sitting, standing, walking, talking, hearing, and repetitive hand motions. Occasional pushing or pulling. No heavy lifting (under 5 pounds).

Environmental Conditions

Some off-site work may be required to meet with clients or attend community events. This may include exposure to inclement weather or travel to partner agency locations.

Equal Opportunity Employer

Delphi Rise is proud to be an equal opportunity employer. We are committed to creating a workplace where everyone can thrive. Accommodations are available upon request throughout the hiring process.

Contact Information:

Alyssa Knowlton, Reentry [e-mail]