REEBOK -Customer Service Executive - German Speaker

Provallar Executive Search; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the retail sector is seeking a Wholesale Customer Service Executive for the German-speaking markets in London. The role involves managing B2B operations, ensuring order accuracy, and providing high levels of customer service. Candidates should demonstrate strong logistical knowledge, be detail-oriented, and have excellent communication skills in either German or French. This position offers a competitive salary with additional benefits including a bonus and generous holiday allocation.

Benefits

Annual Bonus

Staff Discount

Pension Contribution

33 Days Holiday

Qualifications

• At least 3 years experience in wholesale operations and customer service.
• Excellent understanding of order processing and delivery logistics.
• Fluent in German or French.

Responsibilities

• Manage day-to-day B2B customer service operations, including order entry.
• Monitor shipments and maintain proactive communication with customers.
• Collaborate with sales, logistics, and operations to resolve customer issues.

Skills

Communication

Problem Solving

Detail-Oriented

Customer Service

Tools

Microsoft Office

ERP or Order Management Systems

Job description

REEBOK -Customer Service Executive - German Speaker

REEBOK -Customer Service Executive - German Speaker

2 days ago Be among the first 25 applicants

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GB Brands for Reebok is seeking a Wholesale Customer Service Executives for the German speaking markets - DACH region.

In this role, you will play a key part in managing day-to-day B2B customer service operations, including order entry, product allocation, and coordination with the warehouse.

You will also be responsible for monitoring shipments and maintaining proactive communication with customers to deliver exceptional service and satisfaction.

This position requires a detail-oriented individual with strong communication and problem-solving skills, capable of thriving in a fast-paced environment.

Key Responsibilities:

• Order Management: Accurately enter customer orders into the system and ensure timely processing.
• Product Allocation & Logistics Coordination: Support the allocation of customer orders and maintain seamless communication with the warehouse to ensure timely shipment preparation and dispatch.
• Customer Communication: Track order allocations and monitor upcoming shipments. Provide timely updates to customers and internal teams on delivery schedules, potential delays, and any order status changes.
• Cross-Functional Collaboration: Work closely with Sales, Logistics, and Operations teams to resolve customer issues, address product-related concerns, and ensure smooth end-to-end order processing.
• Performance Monitoring: Assist in tracking key performance indicators (KPIs) such as order fulfilment rates, delays, and customer satisfaction. Report recurring issues and contribute ideas for process improvements.

Skills and experience required:

• At least 3 years experience in wholesale Operations and Customer Service.
• Language: German OR French
• Excellent understanding of order processing, delivery logistics, and after-sales service.
• Strong communication skills, both written and verbal, with a customer-first mindset.
• Organised, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office, with experience using ERP or order management systems.
• A proactive problem-solver with a calm and collaborative approach under pressure.

Location: London

Salary: Excellent salary depending on experience plus annual bonus, staff discount, and pension contribution

Holidays: 33 days (including Bank Holidays)

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Purchasing

• Industries

  Retail Apparel and Fashion, Wholesale Footwear, and Wholesale Apparel and Sewing Supplies

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