Red Coat Butler

TN United Kingdom; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a vibrant team as a Red Coat and help create unforgettable experiences for customers during the festive season. This role offers a fantastic opportunity for motivated individuals passionate about service and detail. You will thrive in a dynamic environment, ensuring seamless operations while making magical memories for guests. With a focus on outstanding customer service and team morale, this position is perfect for those looking to make a positive impact in the hospitality industry. If you are flexible, reliable, and have a background in hospitality or the arts, we want to hear from you!

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Previous experience in hospitality or entertainment industry.

Responsibilities

• Ensure efficient operation of shows and concerts.
• Maintain high standards of appearance and professionalism.
• Communicate proactively with management and teams.

Skills

Interpersonal Skills

Customer Service

Detail-Oriented

Problem-Solving

Flexibility

Education

Basic Health and Hygiene qualification

Job description

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The role…

Are you a hospitality enthusiast seeking a new challenge? Join our vibrant team as a Red Coat and help us create unforgettable experiences for our customers during the bustling festive season. This position is part of our diverse Hospitality Team and is a fantastic opportunity for motivated individuals with a sharp eye for detail and a passion for service.

Working across the LW Theatres Group, you’ll thrive in a dynamic environment, making magical memories for our guests at this most enchanting time of year.

What You’ll Be Doing…

1. Ensure the resident show and concerts experience operation is carried out efficiently and effectively, making sure all income potentials are realised.
2. Contribute to excellent team morale, motivating staff to provide an extraordinary customer experience.
3. Proactively communicate with the Hospitality Experience Manager, theatre management, the Head Red Coat, and FOH teams to ensure seamless operations.
4. Take pride in our theatre by maintaining high standards of appearance for both the team and the venue.
5. Maintain in-depth knowledge of the show and its operational impact, including running times, latecomer policies, age restrictions, special effects, and cast changes.
6. Participate in training and development activities as required, including regular fire drills.

What we need…

1. A dedicated and enthusiastic professional with strong interpersonal skills, able to build genuine rapport with customers and guests from the outset.
2. Committed to maintaining a consistently immaculate appearance and professional demeanour.
3. Passionate about delivering outstanding customer service that leaves a lasting, positive impression.
4. Detail-oriented with a focused mindset, ensuring the highest standards are met in every task.
5. Adaptable and collaborative, thriving both independently and within team environments.
6. Confident problem-solver with the ability to remain calm under pressure and respond effectively to unexpected challenges.
7. Flexible and reliable, with the ability to move between venues as required to support operational needs.
8. Previous experience in hospitality, with a background in the arts or entertainment industry.
9. Holds a Basic Health and Hygiene qualification.

Salary: £per hour, minimum hour call per shift - (Suggested hours 30 per week over 6 days)

Deadline for applications: 6th May 2025

Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success.

At the heart of our company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

Due to varying weekly operations, we are open to discussing opportunities to work flexibly and encourage candidates interested in flexible work to note this in their cover letter.

This role may close early if a sufficient number of applications are received.