Recruitment Operations Manager

Jobtrain; Greater London; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Pension 28.97%

25 days annual leave

Hybrid working

Personal & professional development 10

Learning budget £1k

Parental leave policies

Job summary

Ministry of Justice’s Justice Digital, Data and Science team is seeking a Recruitment Operations Manager to lead onboarding and induction at scale, shaping how new hires are welcomed and prepared for success. The role focuses on coordinating multiple onboarding pathways, stakeholder support, and delivering a high-quality candidate experience.

The post holder manages Recruitment Operations Advisors, drives continuous improvement, and supports a hybrid working model across London and national

Qualifications

• Experience leading onboarding & induction improvements balancing candidate experience, efficiency and stakeholders.
• Ability to organise multiple onboarding routes and projects simultaneously.
• Creative problem-solving using digital tools and data insights.
• Excellent interpersonal and communication skills across levels of the organisation.
• Willingness to work with a remote-based team and provide daily support.
• Willingness to be assessed against BPSS clearance requirements.

Responsibilities

• Lead improvements to onboarding and induction processes across multiple routes.
• Ensure onboarding initiatives align with business goals and culture.
• Create engaging onboarding materials and training sessions.
• Act as primary contact for new hires during onboarding period.
• Monitor and evaluate onboarding programmes using feedback and data.

Skills

Onboarding leadership

Change management

Problem solving

Stakeholder comms

Remote support

BPSS clearance

Job description

Recruitment Operations Manager

Location: National*

Closing Date: 09 October 2026

Interviews: From 20 October 2026

Grade: HEO (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary**: London: £40,014 - £42,859; National: £35,335 - £37,847

Working pattern: Full-time, Part-time, Flexible working, Job share

Contract Type: One-Year Fixed Term Appointment*** (with the potential for the roles to become permanent - subject to review).

Number of vacancies: 1

Vacancy number: 22708

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP.

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.

* * *For existing Civil Servants - This role is offered as a detached duty/loan subject to approval from your home department. Successful applicants who do not have agreement from their home department to return at the conclusion of this role may be subject to MoJ's redeployment and redundancy procedures.

The Role

We’re recruiting for a Recruitment Operations Manager here at Justice Digital, Data and Science to be part of our warm and collaborative Recruitment Operations team.

The Recruitment Operations Manager plays a key role in delivering a high-quality onboarding and induction experience for new employees joining Justice Digital, Data & Science. This role is responsible for designing, implementing and continuously improving induction programmes that support new hires in feeling welcomed, informed and prepared to succeed at Justice Digital, Data & Science.

The postholder ensures that onboarding and induction processes are aligned with organisational goals and culture. The role also manages the Recruitment Operations Advisors and contributes to fostering a culture of belonging, engagement and high performance.

This position offers the opportunity to shape how talent is welcomed into Justice Digital, Data & Science and to make a meaningful impact on employee experience from day one. It is also ideal for candidates who are ready to step into a management role.

The team can be onboarding up to 200+ people at any one time with people based in various locations meaning induction is usually completed remotely.

You’ll receive a range of excellent benefits when you join our department, including:

• A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
• 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King’s birthday.
• Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work–life balance.
• Employees are allocated 10% of their working time for personal and professional development.
• A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

You can find more details of the Benefits we offer here.

To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog.

Key Responsibilities

• Leading improvements to onboarding and induction processes, balancing candidate experience, operational efficiency and stakeholder needs across multiple onboarding routes.
• Ensure onboarding and induction initiatives align with business goals and organisational culture.
• Create engaging and informative onboarding/induction materials, presentations, and training sessions.
• Act as a key point of contact for new hires during their onboarding and induction period, ensuring a smooth and supportive transition.
• Monitor and evaluate the effectiveness of onboarding programmes, using feedback and data to drive improvements.
• Stay informed on best practices and emerging trends in onboarding and induction and employee engagement.
• Manage, support and coach Recruitment Operations Advisors, contributing to team development and performance.
• Organising and facilitating Events for new starters.
• Work with a range of stakeholders to resolve more complex issues.

Person Specification

Essential

• Experience leading improvements to onboarding and induction processes, balancing candidate experience, operational efficiency and stakeholder needs across multiple onboarding pathways.
• Experience organising change and improvement projects with the ability to manage multiple initiatives simultaneously.
• Creative problem-solving skills and experience delivering innovative solutions using the various digital tools available.
• Excellent interpersonal and communication skills, with the ability to build relationships across all levels of the organisation.
• Experience providing daily support to colleagues in a remotely based team.
• Willingness to be assessed against the requirements for BPSS clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Salary Information**

Base salary for this role is: London: £40,014 - £42,859; National: £35,335 - £37,847

• New entrants to the Civil Service joining the MoJ are expected to start at the minimum of the pay band.
• Existing Civil Servants moving on a level transfer will retain their current base salary or move to the minimum of the pay band for the role, whichever is higher.
• Existing Civil Servants who are promoted will either move to the bottom of the new grade’s pay band or receive a 10% uplift, whichever provides the greater increase.

Use of Artificial Intelligence: Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions: Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact [e-mail]