Senior Accessibility Specialist (User Research)

Justice Digital; Greater London; Hybrid; GBP 59,000 - 71,000; Full time

Benefits offered by this job

Generous Civil Service pension 28.97%

25 days annual leave (+5 after 5 years

Flexible working (hybrid/part-time/4‑d

Job summary

Justice Digital, Data and Science is recruiting a Senior Accessibility Specialist to join the Digital Accessibility team in a cross-cutting delivery governance role. You will champion inclusive research, guide testing approaches, and collaborate with stakeholders across the justice landscape to embed accessibility knowledge.

Hybrid working and a strong emphasis on wellbeing are offered. The role includes running accessibility sessions, developing guidance, and leading on ethics for proxy users

Qualifications

• Experience conducting user research with users who have access needs.
• Ability to create guidance and training to upskill colleagues on inclusive user research.
• Ability to build relationships with digital colleagues and stakeholders.
• Willingness to be assessed for BPSS clearance.

Responsibilities

• Set and share best practice for inclusive accessibility user research through guidance, training and workshops.
• Influence and advise on inclusive user testing approaches with researchers.
• Build relationships across the justice landscape to raise accessibility profile.
• Coordinate recruitment for users with access needs with recruitment specialists.
• Provide guidance on ethics of proxy users and AI in accessibility research.
• Set up and manage ethical accessibility panels.
• Run Accessibility bars and persona sessions.

Skills

User research with access needs

Create guidance and training

Stakeholder relationship building

BPSS clearance willingness

Job description

Senior Accessibility Specialist (User research)

Location: National*

Closing Date: 21st September 2026

Interviews: Week commencing 5th October 2026

Grade: G7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary**: National: £58,511 - £65,329

London: £63,343 - £70,725

Working pattern: Full-time, Part-time, Flexible working

Contract Type: Permanent

Number of vacancies: 1

Vacancy number: 21930

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.

The Role

We're recruiting for a Senior Accessibility Specialist there at Justice Digital, Data and Science to be part of our warm and collaborative Digital Accessibility team, in the Delivery Governance Office.

In the Digital Accessibility team, we work as a cross-cutting team, supporting the wider department. To collaborate with them in building accessible digital products and services, we partner with teams to provide ongoing support or we deliver a specific accessibility consultancy service. To spread accessibility knowledge throughout the MoJ, we create and run accessibility courses, write and distribute guidance and host an Accessibility Champions network.

We're a multi-disciplinary, distributed team who work on a hybrid basis. Whilst we do work independently, we have regular sessions to plan the workload and review past work. We value wellbeing and work life balance, making sure each team member is supported by having regularly discussions around ideas and feedback. L&D is important to us, and we regularly attend conferences together. We value kindness, curiosity and continuous learning, and create space for people to grow their expertise and influence at scale.

You'll receive a range of excellent benefits when you join our department, including:

• A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
• 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King's birthday
• Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work-life balance.
• Employees are allocated 10% of their working time for personal and professional development.
• A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

You can find more details of the Benefits we offer here. To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog.

Key Responsibilities

• Setting and sharing best practice for inclusive accessibility user research, by writing guidance, running training and creating workshops
• Influencing and advising on inclusive user testing approaches with user researchers
• Building relationships with the user research community and stakeholders across the justice landscape to raise the profile of accessibility (including both people in technical and non-technical roles)
• Liaising with recruitment specialists to recruit users access needs
• Providing guidance and support for user research colleagues around the ethics of working with proxy users and use of AI in user research relating to accessibility
• Setting up and managing ethical accessibility panels within the organisation
• Running our Accessibility bars and accessibility persona sessions

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Experience conducting User Research with users with access needs.
• Ability to create guidance and training to upskill colleagues on how to conduct inclusive user research.
• Ability to build relationships with digital colleagues across the organisation, including the user research community.
• Ability to build relationships with stakeholder groups, including charities, and disability networks.

Willingness to be assessed against the requirements for BPSS clearance

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Salary Information**

Base salary for this role is from £58,511 - £65,329 (National) or £63,343 - £70,725 (London)

• New entrants to the Civil Service joining the MoJ are expected to start at the minimum of the pay band.
• Existing Civil Servants moving on a level transfer will retain their current base salary or move to the minimum of the pay band for the role, whichever is higher.
• Existing Civil Servants who are promoted will either move to the bottom of the new grade’s pay band or receive a 10% uplift, whichever provides the greater increase.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact [e-mail]