Recruitment and Training Lead

Pertemps; Altrincham; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading recruitment company is seeking a Customer Service Recruitment Learning and Development specialist to guide training and development initiatives. This crucial role focuses on equipping new starters within a newly established contact centre to achieve First Contact Resolution on every call. Candidates should bring experience in high volume recruitment and ideally in utilities or telecoms.

Qualifications

• Experience in training and development in a contact centre environment is preferred.
• Desirable experience in utilities and/or telecoms along with high volume advisor recruitment.

Responsibilities

• Create and deliver training for new starters into the business.
• Coach and mentor new starters.
• Collate feedback from training and ensure it is fit for purpose.

Skills

Training and Development

Coaching

Quality Monitoring

Screening Candidates

Job description

Are you a Customer Service Recruitment Learning and Development specialist who prides themselves in helping people grow?

Fancy a role with a great work life balance Working Monday to Friday 9:00-5:30?

You would lead and play avital role in the training and development of new starters and existing advisors in the contact centre. During an exciting time where we are expanding and setting up a new contact centre in Altrincham

Your team are continually looking at new ways to ensure we continually improve our overall training with a real focus of equipping our colleagues to deliver First Contact Resolution on every call.

Your new tasks and responsibilities:
• Create and deliver training for new starters into the business
• Collate and act of feedback from training to ensure training is fit for purpose
• Perform quality monitoring as per the standards set in the Quality Management Framework ensuring accurate information is provided to customers at all times enabling FCR.
• Work alongside the HR manager on attraction and recruitment campaigns
• Coach and mentor new starters
• Play a vital role in supporting any new training requirements
• Place adverts on job boards
• Screen candidates ready for Interview
• Lead/assist in incentive and motivational schemes.

Utilities and or Telecoms experience is desirable for this position alongside High volume advisor recruitment and onboarding in contact centres.