Recruitment and Support Administrator

Home Instead; Ivybridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A caring service provider in Ivybridge is seeking a Recruitment and Support Administrator to assist in recruitment and administrative tasks. The role requires well-developed administration skills, customer service experience, and knowledge of recruitment legislation. Candidates should possess strong interpersonal skills and be flexible with working hours to support various recruitment needs. This position offers an opportunity to contribute positively to the candidate experience.

Benefits

Supportive work environment

Opportunities for career development

Qualifications

• Well-developed administration skills with experience in a similar role.
• Experience in a customer-facing role focused on customer service.
• Understanding of legislation related to recruitment.
• Flexibility to work outside traditional hours as needed.
• Strong interpersonal skills to build rapport quickly.

Responsibilities

• Support the Recruitment Coordinator with recruitment-related questions.
• Assist in placing job adverts on various platforms.
• Conduct initial screenings of new applicants.
• Coordinate interview arrangements and candidate selection.
• Manage the ATS and maintain accurate candidate data.

Skills

Administration skills

Customer service

Interpersonal skills

Communication skills

IT systems knowledge

Organisational skills

Tools

Microsoft Office

Google Suite

Smart Recruiters ATS

Job description

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Recruitment and Support Administrator, Ivybridge

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EU work permit required:

Yes

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Job Views:

8

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Description

Job Purpose

To support the Registered Manager and wider team with recruitment and administrative tasks, contributing to a smooth end-to-end process that delivers a positive candidate experience. This includes assisting with candidate screenings, interviews, pre-employment checks, and onboarding, as well as general team support.

The Role

• Assist the Recruitment Coordinator with recruitment-related enquiries, helping to provide a positive candidate experience from the initial call through to job offer.
• Support the coordination of the recruitment process, including helping to place adverts on websites, job boards, and appropriate social media platforms, in collaboration with the Marketing Coordinator.
• Help conduct initial screenings of new applicants to identify suitability for the role.
• Arrange interviews and assist with candidate selection activities, supporting a smooth and timely recruitment process.
• Communicate with candidates to keep them updated throughout the interview process, offering support and answering queries where needed.
• Help manage the Smart Recruiters Applicant Tracking System (ATS) by supporting the input and upkeep of accurate candidate data.
• Provide assistance during interviews, helping with preparation and contributing to a welcoming and professional atmosphere.
• Help manage the Smart Recruiters Applicant Tracking System (ATS) by supporting the input and upkeep of accurate candidate data.
• Support the processing of pre-employment checks and assist in gathering necessary documentation ahead of a candidate’s start date.
• Work closely with the Care Coordinators to support the scheduling of new care professionals, ensuring a seamless handover into their role
• Provide general support to new care professionals during their first three months, helping them to feel welcomed and confident in their role.
• Offer general administrative assistance to the team to ensure smooth day-to-day operations.
• Take part in the out-of-hours on-call rota where required.
• Support with care visits when necessary to help maintain service continuity and quality.
• Uphold Home Instead’s Equality, Diversity, and Equal Opportunities Policy in all recruitment, employment, and service delivery activities.

Qualifications

• Well-developed administration skills with experience in a similar role.
• Previous experience in a customer-facing or front-of-house role, with a strong focus on delivering excellent customer service.
• Good understanding of legislation relating to recruitment, including Enhanced Criminal Record checks, referencing and Right to Work checks.
• An understanding of social media and other digital communication tools for recruitment purposes.
• Flexibility to work outside 9–5 Monday to Friday to meet the demands of the business.
• Strong interpersonal skills with the ability to build rapport quickly.
• Excellent verbal and written communication skills.
• Good working knowledge of IT systems, with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms, and the ability to learn and adopt new technologies where appropriate.
• Excellent organisation and prioritisation skills, with the ability to work accurately under pressure and adapt to changing priorities.
• Team player who is self-motivated, results-driven, and resilient.

Core Competencies

• Driving results
• Customer Focus
• Communication & Relationship Management
• Living Home Instead

Role Specific

• Adapting to Change
• Planning & Organising
• Quality Focus

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to a Criminal Records check at the appropriate level.