Recruitment Account Manager (West London)

Protocol; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment organization is seeking a Recruitment Account Manager in West London. The successful candidate will be responsible for managing client relationships, achieving business goals, and providing top-notch service. This role requires strong organizational skills, experience in client management, and a commitment to delivering exceptional results.

Qualifications

• Experienced Recruiter/Account Manager with high-volume client management experience.
• Strong IT skills and proficiency with systems and Microsoft Office.
• Ability to work independently and take ownership.

Responsibilities

• Achieve an annual business plan based on client demand and opportunities.
• Manage a high volume of vacancies and source top talent.
• Provide excellent customer service to clients and candidates.

Skills

Customer Service Orientation

IT Skills

Teamwork

Tools

Microsoft Office

Job description

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Recruitment Account Manager (West London), London

Organization: Protocol

Location: West London, London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 208afa42ee38

Posted: 11/09/2023

Expiry Date: 02/08/2025

Job Description:

Purpose

As the Account Manager, you will be responsible for the success, relationships, and growth of a key client in West London, focusing on recruitment, client management, and account growth.

Relationships

You will create and maintain excellent relationships with:

• Hiring managers
• Candidates
• Your line manager
• The Associate Director
• The compliance team
• Marketing

Responsibilities:

• Achieve an annual business plan based on client demand and opportunities
• Manage a high volume of vacancies and source top talent for the client
• Meet KPIs and standards including meetings per week, CVs sent per role, client and candidate satisfaction, and more
• Develop stakeholder plans and meet regularly with hiring managers and senior stakeholders
• Implement continuous improvement initiatives
• Increase the market share of client spend
• Provide excellent customer service to clients and candidates
• Support other accounts as needed
• Maintain accurate data and documentation
• Report weekly on financial performance
• Use reporting tools to analyze data
• Hold regular service review meetings with stakeholders

Person Specification:

• Experienced Recruiter/Account Manager with high-volume client management experience
• High customer service orientation
• Strong IT skills and proficiency with systems and Microsoft Office
• Ability to work independently and take ownership
• Professional and team-oriented
• Willing to travel to Head Office and between campuses

To apply, send your CV or contact Gabby Brydges, Talent Acquisition Executive, at 01159 775555 or 07471657660.