Recreation Team Leader

BH Live; Poole; On-site; GBP 27,000; Full time

Job summary

A leading community-focused charity is seeking a full-time Recreation Team Leader to manage operations at BH Live Active, Pelhams. The role involves supervising recreation assistants, ensuring safety for all activities, and providing excellent customer service. Ideal candidates will have first aid certification and experience in customer-facing positions, contributing to enhancing community engagement through fitness and social activities.

Benefits

Onsite parking

Training and development opportunities

Health cash plan

Employee Assistance

Company pension matched up to 6% contributions

Colleague discount on food and drink

Colleague recognition

Birthday / Celebratory day off

Loyalty Rewards

Qualifications

• Assisting in supervision and ensuring safety of public participation.
• Experience in customer-facing roles is necessary.
• Certifications in first aid and pool management are desirable.

Responsibilities

• Supervise Recreation Assistants to maintain safety and service standards.
• Manage public participation in the Centre’s programmes.
• Assist with training and compliance management.

Skills

Customer service experience

Calm under pressure

Education

First aid at work certificate

National Pool Supervisor qualification

Pool Plant Operators Qualification

Job description

Job Description

Salary: £26,715 per annum

Hours: 37 hours per week

Contract Type: Permanent

The role:

BH Live is recruiting for a full time Recreation Team Leader to assist our Customer Operations Managers at BH Live Active, Pelhams. A vibrant community hub, the team at Pelhams works closely with the local community and health groups to provide fitness and social activities for all. Swimming facilities include two pools with lane swimming, public swim sessions, pool-based classes, fun for young people, lessons and more. There is also a sauna for post-workout relaxation.

Hours of work will be on shift rota basis that is aligned to the centres opening hours and will include working evenings, weekends and bank holidays.

You will:

• Assist the Customer Operations Manager in the supervision and direction of all Recreation Assistants on duty to ensure a safe and smooth implementation of the Pelhams programme.
• Ensure the Centre is operating to a safe and high standard.
• Supervise the public during their participation of the Centre's programme, ensuring their safety and compliance with Centre rules.
• Assist with training of new team members and ongoing training and development of the team.
• Assist with compliance for the centre, for example legionella management.

To be successful you will need:

• First aid at work certificate
• Experience of working in a customer facing role
• To be calm and level headed under pressure
• It is also desirable that you have your National Pool Supervisor and Pool Plant Operators Qualification

Please click here to view the full job description for more details on this role.

We offer:

• Onsite parking
• Training and development opportunities
• Health cash plan
• Employee Assistance
• Company pension matched up to 6% contributions
• Colleague discount on food and drink
• Colleague recognition
• Birthday / Celebratory day off
• Loyalty Rewards

About BH Live:

Champions of community engagement, health and wellness across Dorset, Hampshire, and London.

BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.

With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people’s lives, health and wellbeing in the communities it serves.

BH Live was established in 2010. Local authority partners include BCP Council, Portsmouth City Council and Croydon Council.

We are at the heart of the UK’s growing social economy. Together with our partners we are helping to change lives and make a positive impact in the community.

Get social with us: LinkedIn, X - @BHLIVE_UK | Facebook @SocialEnterpriseBHLive

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.

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