Recreation/Spa Assistant

Mandarin Oriental Hotel Group Limited; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a prestigious hotel group as a Recreation Assistant, where you'll be at the forefront of delivering exceptional guest experiences. This role involves maintaining pristine recreation facilities, supervising the pool area, and ensuring guests receive top-notch service. You'll work in a dynamic environment with flexible shifts, contributing to a team that values integrity and respect. Enjoy iconic benefits, including career progression opportunities, discounts on stays, and a supportive work culture. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Career progression opportunities

Learning and development opportunities

Complimentary & discounted stays

Discounts with high street retailers

Healthcare cash plan

Friends & Family hotel rate

Season ticket loan

Free meals on duty

Increased holiday entitlement

Company pension plan

Qualifications

• Excellent personal presentation and interpersonal skills required.
• Previous customer experience and ability to work under pressure.

Responsibilities

• Maintain hygiene standards in Recreation facilities.
• Supervise pool area with basic lifeguard responsibilities.
• Handle reservations and assist in customer service.

Skills

Personal presentation

Interpersonal skills

Customer service experience

Proactive approach

Flexibility

Job description

We're looking for a Recreation Assistant to join our Recreation team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

As Recreation Assistant, you will be responsible for:

• Ensuring all areas of the Recreation facilities are well maintained and ready for use, by ensuring immaculate hygiene standards – cleaning and sanitising each area after each use;
• Carry out routine cleaning, and housekeeping tasks in line with operating procedures;
• Ensuring stock and amenities are constantly replenished in all areas of the spa;
• Setting up and dismantling of all meeting and event spaces including cinema and virtual room;
• Supervising the pool area with basic lifeguard responsibilities (training provided, confidence in water required);
• Opening or closing the facility;
• Taking reservations and answering the telephone in the absence of the supervisor/receptionist.

As a Recreation Assistant, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, afternoon and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.

You will be the first point of contact for our VVIP Residents.

To be a successful Recreation Assistant candidate, you will have:

• Excellent personal presentation and interpersonal skills;
• Previous customer experience and ability to work effectively under pressure;
• A proactive approach to their work;
• Flexibility to work any day of the week including bank holidays.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand.
• Fantastic learning and development opportunities for all levels of staff.
• Complimentary & discounted stays at our beautiful properties across the Group.
• Access to discounts and deals with over 100 popular high street retailers.
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Friends & Family hotel rate and Spa discount.
• Season ticket loan & cycle to work scheme.
• Recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Free Life Insurance benefits whilst in service.
• Company pension plan.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Colleague social events and wellness programmes.

ELIGIBILITY TO WORK IN THE UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK.