Recreation Assistant Apprentice

Getting In Limited; Witney; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic team as a Recreation Assistant Apprentice at a leading leisure centre in Witney. This role offers a unique opportunity to gain hands-on experience while working towards a Customer Service Practitioner Level 2 Apprenticeship. You'll be immersed in a vibrant community environment, where your passion for swimming and customer service will shine as you support patrons and maintain high standards of safety and cleanliness. With access to structured training and mentorship, you'll develop essential skills for a successful career in the leisure industry. Don't miss this chance to make a positive impact in your community while enhancing your professional journey.

Benefits

Pension schemes

Discounted leisure centre and gym memberships

Ride to work scheme

Qualifications

• Required to complete NPLQ (National Pool Lifeguard Qualification).
• Participation in apprenticeship workshops and meetings.

Responsibilities

• Supervise customers in the pool and maintain cleanliness of the centre.
• Assist customers with queries and gather feedback on services.

Skills

Team Working

Organisation Skills

Education

Customer Service Practitioner Level 2 Apprenticeship

Job description

What do you want to search? Keyword Apprenticeship Type Location

Recreation Assistant Apprentice

Apply From: 26/02/2025

Learning Provider

Delivered by LIFETIME TRAINING GROUP LIMITED

Employer

GLL - Windrush Leisure Centre

Vacancy Description

GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time operating under our 'Better' brand.

To be accepted onto this apprenticeship you will be required to successfully complete your NPLQ (National Pool Lifeguard Qualification).

Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What's more, when you apply for a job at GLL, you can enjoy our range of employee benefits including:

• Pension schemes
• Discounted leisure centre and gym memberships
• Ride to work scheme

As a Lifeguard, your passion for swimming and love of great customer service will shine through when supervising our customers in the pool, as well as supporting the team in keeping our centres clean and tidy.

Your role will include:

Customer Experience:

• Understanding the services and products on offer to assist with customer questions and queries
• Supporting different types of customers with different needs
• Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints

People Experience:

• Supporting GLL's visions and values
• Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
• Ensure all training and qualification deadlines are met in agreement with your tutor and manager
• Achieve and maintain all necessary qualifications including ongoing CPD training
• Keep up-to-date with trends and developments in the leisure industry

Business Performance:

• Have an understanding of GLL and its position in the Health & Fitness Industry
• Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

Operations Performance and Risk Management:

• Support the centre to open and close the building
• Supervising and lifeguarding customers in swimming pools
• Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football
• Cleaning and maintenance of different areas of the centre

Personal Effectiveness and Development:

• Demonstrates and lives GLL People with Purpose values
• Personally demonstrates equality, inclusion and diversity in their behaviours and actions

You'll receive day-to-day training at the Leisure centre and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Teams.

The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.

You'll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment.

They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

At GLL, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship Qualification over the course of 15 months.

Key Details

Vacancy Title

Recreation Assistant Apprentice

Employer Description

The Windrush Leisure Centre is located in the heart of Witney and has a wide range of activities and facilities to suit everyone. There is a range of amenities including a gym with over 125 stations, a 6 lane 25 metre swimming pool, separate teaching pool, a spacious studio with a varied fitness class programme, a bespoke cycling studio, a soft play area and a 4 court sports hall suitable for badminton, football and more!

Vacancy Location

Witan Way OX28 4YA

Wage Frequency

Custom

Number of Vacancies

2

Vacancy Reference Number

1000304647

Key Dates

Apply From

26/02/2025

Closing Date For Applications

2025-04-05 23:59:59

Interview Begin From

Possible Start Date

2025-04-12 00:00:00

Training

Training to be Provided

Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English.

Learning Provider

LIFETIME TRAINING GROUP LIMITED

Skills Required

Team Working, Organisation Skills

Apply Now