Recovery Worker (maternity cover) - NIHCSS

Together for Mental Wellbeing; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established charity is seeking dedicated Mental Health Recovery Workers to support individuals facing mental health challenges. This role involves building trust with service users, helping them set and achieve personal goals, and providing guidance in their journey towards wellness. Ideal candidates will have experience in supporting vulnerable individuals and a compassionate approach to care. Join a team that values diversity and inclusion, and make a meaningful impact in the lives of those in need. This fixed-term position offers a rewarding opportunity to contribute to the community while developing your skills in a supportive environment.

Qualifications

• Experience supporting vulnerable individuals through paid or voluntary work.
• Ability to create a trusting environment and maintain professional boundaries.

Responsibilities

• Establish trust with service users to enhance engagement and support.
• Assist service users in achieving personal goals and navigating challenges.

Skills

Empathy

Problem-solving

Communication

Relationship management

Non-judgemental attitude

Education

GCSE or Level II qualification in English

NVQ Level II in Health and Social Care

Tools

Email software

Word processing software

Job description

We are building a culture at NIHCSS where amazing people, like you, can do their best work.

Are you good at engaging with, and supporting others who are experiencing difficulties, to improve their lives?

If the answer is YES, all you need is the perfect environment to put your skills to great use.

NIHCSS is a partnership between Together for Mental Wellbeing and St Martins Housing. We support people over the age of 18 who have severe, complex and enduring mental health needs.

We are looking for two Mental Health Recovery Workers to join our amazing, dedicated teams in Norwich covering community clients in South Norfolk and Central Norwich at our supported living accommodation sites in NR2.

You will support people who are going through a difficult time, drawing on your unique knowledge and experience to connect with others, by helping them discover their strengths and developing skills that will lead to wellness. This is only possible with the help of people like you!

You must be able to drive and have a vehicle that you are willing to use for work purposes.

Business insurance will be required along with a commitment to cover shifts including sleep ins which are paid at an additional £55 per shift.

Fixed term until 31st December 2025.

Application Deadline May 17, 2025
Department Operations
Employment Type Fixed Term Contract
Location Central Norfolk
Workplace type Onsite

Functional Responsibilities

1. Establish and maintain relationships of trust with service users, in order to build engagement
2. Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition
3. Work flexibly with service users in their homes and/or in the community
4. Value the lived experience of service users and enable them to use that experience to support each other and improve their Together service
5. Help to reach people in the community who are most in need, including those in marginalised or minority populations
6. Carry out assessments and determine urgency of service user needs
7. Work with professionals from other agencies and make onward referrals, linking service users into other community opportunities
8. Carry out risk assessments, in order to keep service users safe and improve the quality of our support
9. Motivate and support service users to maintain safe and secure housing, deal with financial issues, navigate the benefits and education systems
10. Assist service users to manage friendships and family relationships; manage their lives by helping with bills, forms, mail and appointments, accompanying service users to appointments as and when necessary
11. Adhere to the Together policy on lone working
12. Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
13. Write clear word processed and handwritten reports (training provided) and records in English
14. Participate in mandatory and job-related courses and learning activities
15. Maintain professional boundaries in all aspects of work with service users

Essential Knowledge, Skills & Experience

1. Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
2. Minimum of GCSE or Level II qualification in English, or equivalent
3. Basic competence in the use of email and word processing software
4. Demonstrate a non-judgemental attitude
5. Able to be empathetic towards service users, create a trusting environment and work in partnership with services users
6. Able to establish and maintain professional boundaries in working with service users and maintain a safe environment
7. Demonstrate problem-solving skills relating to housing, welfare benefits, education and relationships
8. Open to - and willing to participate in - formal and informal job-related learning
9. Willing and able to collaborate with colleagues and other organisations
10. Able to use email and computerised systems for service user records and reports
11. Able to produce clear records and reports in English

Desirable

1. Lived experience of mental distress
2. NVQ Level II in Health and Social Care, or equivalent

Benefits

The benefits of working for Together
Download the PDF to find out more about what you can get out of working for us.

At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be your authentic self, welcoming applications from people from diverse communities and backgrounds who share our values. As an employer, we are committed to making any reasonable adjustments during the recruitment process.

Successful candidates will require an enhanced DBS check. To find out more, visit https://www.gov.uk/government/organisations/disclosure-and-barring-service. Together is committed to equal opportunities and non-discriminatory practices. Charity No. 211091

About Together For Mental Wellbeing

Together for Mental Wellbeing is a national charity that supports people with mental health issues to lead fulfilling and independent lives. We value people as experts in what works best for them, and each individual we work with influences and shapes the support they and others receive from us.

Founded in 1879, today we work with approximately 4,500 people every month - at around 70 locations across England. Our services include support in the community, accommodation-based support, advocacy, and criminal justice services.

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Our Hiring Process

1. Stage 1: Applied
2. Stage 2: Review
3. Stage 3: Interview
4. Stage 4: Hired

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