Recovery Worker - covering the duty office (Ref:0064ZB)

NHS; Truro; On-site; Part time

Job summary

A leading healthcare provider in Truro is seeking a Recovery Worker to deliver high-quality recovery care. The role involves managing client relationships and providing support within the adult community team. Ideal candidates are motivated, possess strong communication skills, and have experience in health or social care. This part-time position offers flexibility and various benefits, including annual leave and volunteer opportunities.

Benefits

28 days annual leave plus bank holidays

Extra day off for birthday or special occasion

Enhanced parental leave

Paid volunteer leave

Pension scheme enrollment

Access to Blue Light Card discounts

Flexible working opportunities

Refer a Friend bonus scheme

Qualifications

• Have attained ONC/NVQ level 3 or be willing to achieve this within 12 months.
• Have a driving license with access to a vehicle.

Responsibilities

• Provide continuity of care through effective partnership working.
• Manage an active caseload and connect quickly with clients.
• Work as part of the adult community team responding to clients.

Skills

Compassionate approach

Relationship building

Excellent communication skills

Organizational skills

Education

ONC/NVQ level 3

Job description

Recovery Worker - covering the duty office

Are you a compassionate and motivated individual who wants to change people's lives? Our team in Truro is looking for a Recovery Worker to join them in providing high-quality recovery care to a diverse client group.

Main duties of the job

This is a frontline role at WithYou, where you will provide continuity of care through effective partnership working, care coordination, key work responsibilities, and intervention delivery. You will manage an active caseload, connecting quickly with clients and ensuring they're always treated with respect and dignity.

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.

Job responsibilities

The successful candidate will work as part of the adult community team, alongside in-house services which include outreach, hospital, clinical, criminal justice and a residential rehabilitation facility. This post is to work primarily as a duty worker at our Truro office, answering phone calls and responding to clients who utilise our drop-in service.

This is a part-time 30-hour per week post, but we will consider 22.5 hours per week (to be discussed). As part of this role, you will be required to work occasional Saturdays.

Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You's pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role!

Person Specification

Qualifications

• Have attained ONC/NVQ level 3 or be willing to achieve this within 12 months.
• Have a driving license with access to a vehicle.

Experience

• We're looking for a compassionate and motivated individual, with an exceptional ability to build meaningful relationships.
• You will have demonstrable experience working within the health, social care, criminal justice or other specialist setting, or a clear motivation for wanting to work in the drug and alcohol sector.
• A successful track record of providing efficient and reliable customer service is essential.
• You will be highly organised, have excellent communication skills, and be able to manage your time effectively.
• You will work collaboratively as part of a team to ensure a high-quality service is maintained.
• Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.