Recovery Worker

Hestia; Maidstone; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community support organization in Maidstone is seeking a Recovery Worker to assist individuals in their recovery journeys. In this role, you will support service users with mental health challenges, facilitate activities aimed at reducing crises, and work collaboratively with clinical teams. Ideal candidates will have experience in mental health support and strong stakeholder engagement skills. The organization values a diverse and inclusive environment and is dedicated to safeguarding.

Benefits

Disability-confident employer offering guaranteed interview scheme

Qualifications

• Demonstrable experience supporting people with mental health and complex needs.
• Ability to design and deliver recovery-oriented activities.
• Flexibility and resilience in challenging situations.
• Good knowledge of relevant legislation and ability to handle financial transactions.

Responsibilities

• Support service users from referral through admission, ensuring needs are met.
• Provide interventions to reduce crises and create safety plans.
• Conduct sessions to develop recovery action plans and life skills.
• Maintain accurate records and ensure health and safety compliance.

Skills

Supporting people with mental health and complex needs

Designing and delivering activities that reduce anxiety

Excellent stakeholder relationship skills

IT systems proficiency (MS Office, case management tools)

Job description

Overview

The role involves supporting service users from referral through admission, ensuring their physical and emotional needs are met while collaborating with clinical teams for smooth transitions. Staff provide activities and interventions to help reduce crises, identify triggers, and create safety plans that promote mental health and prevent hospital admissions. One-on-one sessions develop wellness recovery action plans, set SMART goals, build social networks, and provide practical life skills training such as food preparation. Staff liaise with statutory and voluntary agencies, deliver post-admission welfare support, maintain high living standards between admissions, and participate in professional development to address challenges like self-harm and substance use. The position emphasizes teamwork, co-production, and administrative duties, and involves delivering a team-based approach with Recovery Workers and management to support user engagement in peer-led activities and forums. Staff are responsible for maintaining accurate service user records, monitoring service upkeep, ensuring health and safety compliance, and working with multi-agency providers under governance protocols. The role also contributes to developing service standards, follows policies and legislation, reports maintenance issues, and undertakes additional duties as required, all while upholding health and safety rules and procedures.

Responsibilities

• Support service users from referral through admission, ensuring physical and emotional needs are met and collaborating with clinical teams for smooth transitions.
• Provide activities and interventions to reduce crises, identify triggers, and create safety plans.
• Conduct one-on-one sessions to develop wellness recovery action plans, set SMART goals, build social networks, and deliver practical life skills training.
• Liaise with statutory and voluntary agencies; deliver post-admission welfare support; maintain high living standards between admissions; engage in professional development.
• Work as part of a team with Recovery Workers and management to promote services and support user engagement in peer-led activities and forums.
• Maintain accurate service user records, monitor service upkeep, ensure health and safety compliance, and coordinate with multi-agency providers under governance protocols.
• Contribute to developing service standards, follow policies and legislation, report maintenance issues, and undertake additional duties as required.

Qualifications and Skills

• Demonstrable experience supporting people with mental health and complex needs; strong understanding of recovery approaches and co-production.
• Ability to design and deliver activities that reduce anxiety, build confidence, and support recovery journeys; engage service users in assessments, co-produce and review support and safety plans; maintain accurate monitoring records for internal use and external reporting.
• Good knowledge of relevant legislation (including welfare reform, the Care Act, and housing pathways); ability to handle financial transactions accurately; proficient in IT systems, including MS Office and case management tools.
• Flexibility and resilience; ability to work evenings, weekends, and bank holidays; maintain high service standards in challenging situations.
• Excellent stakeholder relationship skills and motivation to deliver consistent, high-quality support.
• Desirable: understanding of basic building safety issues and the ability to identify repairs.

About Us and Safeguarding

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. We are looking for a Recovery Worker to play a pivotal role in our Medway Recovery House in Kent.

We are a disability-confident employer and offer a guaranteed interview scheme for applicants with disabilities who meet the minimum criteria for the role. We provide reasonable adjustments during the selection and interview process and throughout employment. Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who may be at risk; all staff and volunteers are expected to undergo safeguarding training during their employment.

Important Information for Candidates

If your application is successful, you will undergo pre-employment checks before a formal offer of employment can be confirmed. You will be asked to demonstrate the core skills required for the role and to align with our values and mission. Living experience in the areas we support is valued and encouraged to mention in your application.

Right now, the team will be looking for a Recovery Worker to support the Medway Recovery House in Kent.