Recovery Team Leader - Motor Insurance

Red Dot Commercial Limited; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance company seeks a Recovery Team Leader to manage non-fault motor claims in Bolton. The role includes team leadership, handling escalated issues, and ensuring compliance with FCA standards. Ideal candidates will have experience in motor recovery claims and a CII Certificate in Insurance. Competitive salary and benefits include increased holiday allowance and a bonus scheme.

Benefits

Increased holiday allowance

Birthday off

Free parking

Support for industry qualifications

Cycle to work scheme

Qualifications

• Strong background in motor recovery claims.
• Experience in team leadership or supervision.
• Excellent written and verbal communication skills.

Responsibilities

• Lead a team managing non-fault motor claims.
• Handle escalated queries and complex claims.
• Monitor team performance and support staff development.

Skills

Technical motor recovery claims

Team leadership or supervision

Excellent communication skills

Knowledge of FCA, FOS compliance

Organizational skills under pressure

Proficiency in Microsoft Office

Education

CII Certificate in Insurance

Dip CII

Tools

Microsoft Excel

Data analysis tools

Job description

Recovery Team Leader - Motor Insurance

Location:

Bolton (Office-based with flexible working options)

Salary:

From £31,500, depending on experience

Type:

Full-time, Permanent

Hours:

Monday to Friday, 9am-5pm (35 hours)

Job Description:

Are you a natural leader with experience in motor recovery claims? If you're ready to lead in a fast-paced, technical environment where your knowledge and people skills matter, this role could be your next step.

Responsibilities:

1. Lead a team of recovery claims handlers managing non-fault motor claims from notification to settlement.
2. Handle escalated queries, complaints, and complex claims.
3. Monitor team performance and support staff development through coaching, mentoring, and training.
4. Collaborate with internal stakeholders to meet recovery targets and maintain service levels.
5. Review reports and KPIs to identify trends, prevent backlogs, and improve performance.
6. Ensure FCA compliance and support GDPR and confidentiality protocols.
7. Participate in recruitment, onboarding, and HR processes for your team.

Requirements:

1. Strong background in technical motor recovery claims.
2. Experience in team leadership or supervision.
3. Excellent written and verbal communication skills.
4. Knowledge of FCA, FOS, and claims compliance.
5. Strong organizational and prioritization skills under pressure.
6. CII Certificate in Insurance (essential); Dip CII is a bonus.
7. Proficiency in Microsoft Office (Excel, Outlook, etc.) and data analysis.

Benefits:

1. Increased holiday allowance with length of service.
2. Your birthday off and a half-day for seasonal shopping.
3. Holiday sell scheme.
4. Free parking and casual dress code.
5. Support for industry qualifications.
6. Bonus scheme for exceptional performance.
7. Cycle to work scheme.
8. Supportive environment with trained mental health first aiders on-site.

If you want to lead a high-performing team, enjoy achieving results, and work in a company that values your input, we'd love to hear from you.