Recovery Officer (Sundry Debtors)

Cyngor Sir Ceredigion County Council; Aberystwyth; On-site; GBP 25,000 - 35,000; Full time

Job description

We operate a bilingual policy. All applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than an application made in English.

Only current employees may apply for this job.

Please note that the advertised salary for this position is subject to a pending pay award. The final salary will be adjusted in line with the nationally agreed pay award.

We are looking to recruit an enthusiastic and motivated individual to join our Corporate Finance Team within the Finance and Procurement Service on a permanent, full-time basis, based at our Aberystwyth office.

On a day-to-day basis, duties will include:

1. Deal comprehensively and accurately with customer enquiries and those acting on their behalf and negotiate arrears position concerning sundry debtor accounts via letter, phone, e-mail and in person.
2. Deal with queries raised by third party organisations e.g. Citizens Advice Bureau and support groups to assist those encountering genuine difficulty. To be able to demonstrate support, tact, diplomacy as well as advocacy when discussing and mediating solutions to matters that can be complex and contentious.
3. Deal with service officer queries and those acting on behalf of the client e.g. solicitors, support workers and social workers.
4. Process and allocate direct banking payments to invoices.
5. Process cash office/banking adjustments and internal transfers to invoices.
6. Process invoice reductions and cancellations.
7. Prepare and process the BACS payment runs for Sundry debtor accounts and the Leisure service.
8. Prepare and process the BACS AUDDIS files to notify the Bacs system of any new mandates and any changes to Direct Debits.

We are looking to recruit an individual with:

1. Up to 2 years relevant experience in financial work.
2. Experience in invoicing, collection, and debt recovery work.
3. Experience working with computerised financial systems.
4. Excellent customer service skills and a courteous and professional manner.
5. Ability to deal with difficult and sometimes irate customers by telephone.
6. Good numeracy, accounting, and literacy skills.
7. Ability to undertake tasks with accuracy, attention to detail, professionalism, have a flexible approach to work, and to respect and maintain confidentiality.
8. Ability to work to deadlines and to prioritise competing and conflicting workloads.

The ability to communicate in Welsh and English is essential.

For further information please contact Amanda Shepherd on 01970 633113.

Note: We reserve the right to extend the application closing date.

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Finance and Procurement

We ensure the Council remains financially resilient through careful and responsible monitoring of funds, effective corporate procurement, prompt and accurate payments of financial assessments/creditors, and timely collection of local taxation/debts.

Canolfan Rheidol: Our Aberystwyth office, Canolfan Rheidol, is an award-winning building. The office, with its open plan design, provides an excellent space for collaborative working.

Read more about Aberystwyth: Aberystwyth is a lively university town, seaside resort complete with promenade and pier, and the setting of atmospheric TV drama Hinterland.