Recovery Driver - Luton

The-Aa; Luton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

23 days leave

Pension up to 7%

Free breakdown membership

Family discounts

Product discounts

Salary sacrifice car scheme

Life assurance

Learning & development

Employee support

Job summary

The AA is hiring an HGV Recovery Driver to join our UK network. You’ll work a rolling roster, 18 days out of 28, with two full weekends off, and shifts around 9h45m including a 45-minute break. A location allowance is provided and you must live within 25 miles of LU4 9RU depot.

You’ll recover vehicles safely, assist customers in breakdowns, use your CPC, tachograph and C licence, and work independently while contributing to a supportive team; flexibility is essential.

Qualifications

• Full Category C (HGV Class 2) driving licence is essential.
• Driver CPC and tachograph card required.
• Willingness to work varied shifts including evenings, weekends, and holidays.

Responsibilities

• Delivering exceptional service by safely recovering vehicles and reassuring customers during breakdowns.
• Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
• Solving problems on the spot using technical skills and calm approach to roadside situations.
• Staying compliant with EU Regulations and WTD, representing The AA with professionalism.

Skills

Customer service

Problem solving

Safety compliance

Adaptability

Education

Full Category C (HGV Class 2) driving licence

Driver CPC

Digital tachograph card

Job description

Feel like your current job’s going nowhere fast? Shift gears with The AA.

*This includes a location allowance*

Shifts: Rolling roster, work 18 days out of every 28, with two full weekends off.

Standard Shift Duration: 9 hours and 45 minutes, including a 45-minute break.

Flexibility Required: While standard shifts are under 10 hours, end-of-shift flexibility is essential. You may be required to work up to 12 hours (including breaks) depending on operational needs.

Depot Postcode: LU4 9RU

To be eligible for this role you must live within 25 miles or 1 hours travel from the depot.

As an HGV Recovery Driver, you’ll often work independently, but the moment you step out of your truck, you become a source of calm and confidence. With empathy and resilience, you’ll support members through stressful moments, using your technical expertise to recover vehicles safely and efficiently. Whether it’s transporting a vehicle to a garage or helping someone reach their destination, you’ll make a real difference in their day and their journey.

What will I be doing?

• Delivering exceptional service by safely recovering vehicles and reassuring customers during breakdowns, helping them get back on the road quickly.
• Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
• Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.
• Staying solution-focused and compliant with EU Regulations & WTD, representing The AA with professionalism and a drive to always “Push for Better.”

Qualifications

What do I need?

• A full Category C (HGV Class 2) driving licence is essential. If you already hold a Category CE (HGV Class 1) licence — great! If not, don’t worry — we’ll support you in gaining it.
• A valid Driver CPC (Certificate of Professional Competence) and a digital tachograph card.
• Confidence using and adapting to new technology — we’ll provide the tools; you bring the curiosity.
• Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don’t stick to a schedule.

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 23 days annual leave (increases with service) + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re proud to be an inclusive employer and welcome people from all backgrounds. At The AA, you’re encouraged to be yourself, thrive in your role, and feel like you truly belong.