Recovery Driver - Basingstoke

The-Aa; Basingstoke; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

23 days annual leave

Worksave pension scheme

Free AA breakdown membership

Discounts on AA products

Salary sacrifice scheme for car

Life assurance

Learning & development opportunities

Employee Assistance Programme

24/7 remote GP service

Job summary

The AA is seeking an HGV Recovery Driver to join its responsive team from the RG24 8NE depot. You will recover vehicles safely and support customers during breakdowns while working mostly independently across varied locations; two weekends off per 28 days.

Shifts run 9 hours 45 minutes with a 45-minute break, and you may be asked to work up to 12 hours on occasion. Eligible candidates must hold a full Category C licence (CE is a plus with training offered).

Qualifications

• Full Category C (HGV Class 2) driving licence is essential.
• If you hold Category CE (HGV Class 1) licence it’s a plus and we’ll support you to gain it.
• Valid Driver CPC and a digital tachograph card are required.

Responsibilities

• Delivering exceptional service by safely recovering vehicles and reassuring customers during breakdowns.
• Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
• Solving problems on the spot using your technical skills and calm approach to handle roadside situations.
• Staying compliant with EU Regulations & WTD and representing The AA with professionalism.

Skills

HGV driving

Customer service

Problem solving

Adaptability

Education

Category C (HGV Class 2) licence

Category CE (HGV Class 1) licence

Driver CPC

Tachograph card

Job description

Feel like your current job’s going nowhere fast? Shift gears with The AA.

*This includes a location allowance*

Shifts: Rolling roster, work 18 days out of every 28, with two full weekends off.

Standard Shift Duration: 9 hours and 45 minutes, including a 45-minute break.

Flexibility Required: While standard shifts are under 10 hours, end-of-shift flexibility is essential. You may be required to work up to 12 hours (including breaks) depending on operational needs.

Depot Postcode: RG24 8NE

To be eligible for this role you must live within 25 miles or 1 hours travel from the depot.

As an HGV Recovery Driver, you’ll often work independently, but the moment you step out of your truck, you become a source of calm and confidence. With empathy and resilience, you’ll support members through stressful moments, using your technical expertise to recover vehicles safely and efficiently. Whether it’s transporting a vehicle to a garage or helping someone reach their destination, you’ll make a real difference in their day and their journey.

What will I be doing?

• Delivering exceptional service by safely recovering vehicles and reassuring customers during breakdowns, helping them get back on the road quickly.
• Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
• Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.
• Staying solution-focused and compliant with EU Regulations & WTD, representing The AA with professionalism and a drive to always “Push for Better.”

Qualifications

What do I need?

• A full Category C (HGV Class 2) driving licence is essential. If you already hold a Category CE (HGV Class 1) licence — great! If not, don’t worry — we’ll support you in gaining it.
• A valid Driver CPC (Certificate of Professional Competence) and a digital tachograph card.
• Confidence using and adapting to new technology — we’ll provide the tools; you bring the curiosity.
• Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don’t stick to a schedule.

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 23 days annual leave (increases with service) + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re proud to be an inclusive employer and welcome people from all backgrounds. At The AA, you’re encouraged to be yourself, thrive in your role, and feel like you truly belong.