Recovery Coordinator T4 Lead

The Forward Trust; Whitstable; On-site; GBP 30,000 - 40,000; Full time

Job summary

A social enterprise supporting recovery is seeking a T4 Co-ordinator in East Kent. The role involves supporting adults with drug and alcohol issues through the referral process for inpatient detox and residential rehabilitation. Ideal candidates should have experience in health and social care, strong administrative skills, and be compassionate communicators. The position offers flexible working and various employee benefits.

Benefits

Flexible working

Training and development opportunities

Optional Simply Health Cashback Scheme

Season Ticket Loan Scheme

Cycle to work scheme

Crisis Loan Scheme

Electric Car Scheme

3 Wellbeing Days

Access to Blue Light Card

25 days annual leave

Contributory Pension Scheme

Death in Service Payment

Qualifications

• Experience in substance misuse or related health and social care settings preferred.
• Organised and detail-oriented with strong administrative skills.
• Confidence in managing client data and following structured processes.
• Compassionate communicator able to support clients with sensitivity.
• Proactive in developing partnerships and collaborating across services.

Responsibilities

• Oversee all aspects of the Tier 4 referral process.
• Support clients with applications for inpatient detox and rehab placements.
• Complete financial assessments and required paperwork.
• Prepare clients for admission with practical and emotional support.
• Maintain accurate and up-to-date client files for compliance.
• Collaborate with the admin lead to communicate changes.
• Build and maintain relationships with treatment services and rehab providers.
• Identify trends to help improve outcomes and service delivery.

Skills

Experience in working within substance misuse or related health and social care settings

Organised and detail-oriented

Strong administrative skills

Compassionate communicator

Proactive in developing partnerships

Job description

Do you want to make a meaningful difference in the lives of others? Join our dedicated team supporting adults on their journey to recovery.

We are looking for a motivated and organised individual to join our integrated healthcare team as a T4 Co-ordinator. This is a key role supporting adults (aged 18+) with drug and alcohol issues as they access inpatient detox and residential rehabilitation services. Please note this post will cover all areas of East Kent.

You'll play a vital part in our clients' recovery journeys by:

1. Overseeing all aspects of the Tier 4 (T4) referral process.
2. Supporting clients with applications for inpatient detox and residential rehab placements.
3. Completing financial assessments and required paperwork.
4. Preparing clients for admission, offering both practical and emotional support.
5. Maintaining accurate and up-to-date client files and databases to ensure compliance and smooth transitions.
6. Collaborating with the admin lead to communicate any changes to inpatient processes and financial arrangements.
7. Building and maintaining strong relationships with East Kent treatment services and external rehabilitation providers.
8. Identifying service trends and strengths to help improve outcomes and service delivery.

Qualifications and skills:

• Experience in working within substance misuse or related health and social care settings (preferred).
• Organised and detail-oriented, with strong administrative skills.
• Confident in managing client data and following structured processes.
• A compassionate communicator, able to support clients with sensitivity and care.
• Proactive in developing partnerships and working collaboratively across services.

About The Forward Trust:

We are a social enterprise with charitable status that empowers people to break the cycles of crime and addiction to move forward with their lives. For more than 25 years, we have worked with people to build positive and productive lives, regardless of their past. We believe anyone is capable of lasting change. Our services have supported thousands to make positive changes and build lives with a job, family, friends, and community.

We are committed to our cause and the wellbeing of our employees. Joining us, you will enjoy benefits such as:

• Flexible working
• Training and development opportunities
• Optional Simply Health Cashback Scheme
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 Wellbeing Days (pro rata for part-time employees)
• Access to Blue Light Card
• 25 days annual leave (rising to 30 with service) plus Bank Holidays
• Contributory Pension Scheme (employer matched contributions up to 6% in first two years, up to 9% thereafter)
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to criteria)